What are the responsibilities and job description for the Desktop Support with field service support exp position at Tekfortune?
Desktop Support with Field Service Support Experience
We are seeking a highly skilled Desktop Support Technician with field service support experience to join our team at Tekfortune.
About the Role:
- Manage a team of 25-30 technicians across locations.
- Manage the reporting of SLAs, adherence of SLA and contract.
- Manage shift and shift planning including on-call roster.
- Manage resource productivity.
- Enable the team with training and development.
- Ensure security compliance.
- Ensure sufficient inventory level is managed across locations.
- Ensure all service requests and incidents are resolved before agreed service levels.
- Plan and execute any move request or project work.
- Lead the team by providing technical and process assistance for activities such as installation and configuration of desktops, laptops, mobile devices, and associated peripherals and software.
Key Responsibilities:
- Perform break-fix, desk-side support, IMACD's, data migration, refreshes, and health checks.
- Perform onsite updates, configuration changes, or software installations.
- Provide onsite technical assistance to end-users by visiting their desk location.
- Identify potential issues that could adversely impact End User experience and follow through on action steps to prevent.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
Requirements:
- 4-7 years of experience in service delivery and End-user hardware and software configuration troubleshooting.
- Experience with various desktop systems, operating systems, and diverse technical environments.
- Excellent customer service orientation and verbal communication skills.
- Experience supporting Windows Operating Systems, MS Office, VPN, local and network printing, notebooks, and mobile devices.
- Able to install software for and troubleshoot a wide range of applications.
- Analytical thinking and problem-solving ability.
- CompTIA A certification or equivalent certification.
- Flexible for traveling to remote sites or cluster.
- Ability to lift weight up to 30lbs at waist level.
About Us:
Tekfortune is a fast-growing consulting firm specializing in permanent, contract, and project-based staffing services for world-leading organizations in a broad range of industries. We support the active project demands and skills gaps with our staffing experts to help you find the best job for you.
