What are the responsibilities and job description for the Field Service Support Professional with Desktop Skills position at Tekfortune?
Role Summary
We are seeking an experienced Field Service Support Professional to join our team. As an onsite support technician, you will be responsible for managing a team of technicians, ensuring security compliance, and resolving service requests and incidents in a timely manner.
Key Responsibilities
- Manage a team of 25-30 technicians across locations.
- Manage reporting of SLAs, adherence to SLA and contracts.
- Manage shift and shift planning, including on-call rosters.
- Enable the team with training and development.
- Evaluate and ensure sufficient inventory levels across locations.
- Ensure all service requests and incidents are resolved before agreed service levels.
The ideal candidate will have 4-7 years of experience in service delivery and end-user hardware and software configuration troubleshooting. They should be proficient in various desktop systems, operating systems, and technical environments.
Requirements
- Technical expertise in Windows Operating Systems, MS Office, VPN, local and network printing, notebooks, and mobile devices.
- CompTIA A certification or equivalent.
- Excellent customer service orientation and verbal communication skills.
- Ability to install software and troubleshoot a wide range of applications.
- Flexible to travel to remote sites or clusters.
- Able to lift weights up to 30lbs at waist level.
