What are the responsibilities and job description for the IT-Technical Writer position at TekIntegral?
Position Type: Hybrid
Location: Scottsdale, AZ. locals
Visa: USC/ GC who can convert into full time after a month if client wants
Location Type: On-site (M-F, 8am-5pm) with hybrid schedule (In-office days are Mon, Tues, and Thurs).
Objectives of this role
Location: Scottsdale, AZ. locals
Visa: USC/ GC who can convert into full time after a month if client wants
Location Type: On-site (M-F, 8am-5pm) with hybrid schedule (In-office days are Mon, Tues, and Thurs).
Objectives of this role
- Develop comprehensive Runbook and Playbook documentation that meets organizational standards
- Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
- Write user-friendly content that meets the needs of target audience, turning insights into language for user success
- Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
- Evaluate current content and develop innovative methods for improvement
- Three or more years of experience as an effective technical writer
- Proven ability to quickly learn and understand complex subject matter
- Experience in writing documentation and procedure manuals for various audiences
- Superb written communication skills, with a keen eye for detail
- Experience working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
- Ability to handle multiple projects simultaneously
- SharePoint experience managing shared documentation.
- ServiceNow experience with Knowledge Bases and Knowledge Article creation.
- Effective written and verbal communication skills.
- Professional certification
- Experience in using XML tools to create documentation/
