What are the responsibilities and job description for the Computer User Support Specialists position at Tekla Research?
Required Education: Senior - MA/MS degree.
Bachelor’s Degree plus two (2) years additional work experience performing duties described in the functional description of the labor category may be substituted for a Master’s Degree. Associate’s Degree plus four (4) years additional work experience performing duties described in the functional description of the labor category may be substituted for a Master’s Degree. Six (6) years additional work experience performing duties described in the functional description of the labor category may be substituted for a Master’s Degree.
Required Experience: Senior - over 10 years of experience performing duties described in the functional description.
Desired Experience: Thorough knowledge of Microsoft system suites.
Functional Description: Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Provide conference room support including supporting the set up/operation of audiovisuals, (VTC) and teleconferencing; and Microsoft TEAMS meetings setup. Responsible for processing SAAR-N forms. Ability to manage multiple projects simultaneously and collaborate with cross-functional teams.
Bachelor’s Degree plus two (2) years additional work experience performing duties described in the functional description of the labor category may be substituted for a Master’s Degree. Associate’s Degree plus four (4) years additional work experience performing duties described in the functional description of the labor category may be substituted for a Master’s Degree. Six (6) years additional work experience performing duties described in the functional description of the labor category may be substituted for a Master’s Degree.
Required Experience: Senior - over 10 years of experience performing duties described in the functional description.
Desired Experience: Thorough knowledge of Microsoft system suites.
Functional Description: Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Provide conference room support including supporting the set up/operation of audiovisuals, (VTC) and teleconferencing; and Microsoft TEAMS meetings setup. Responsible for processing SAAR-N forms. Ability to manage multiple projects simultaneously and collaborate with cross-functional teams.
