Microsoft Dynamics 365 Solution Functional Consultant

Employment type Contract

Job Title Microsoft Dynamics 365 Solution Consultant

Job Location Greensboro, North Carolina (3 days/week onsite is required)

Duration 6 months

Experience level L3

Mandatory Skills

Job Description

The Solution Consultant/Functional Analyst will have 5 years of experience specialized in Microsoft Dynamics 365 Customer Service and Power Platform who will play a crucial role in implementing and optimizing our Dynamics solution to meet business needs.

Role/Responsibilities

Extensive understanding of Microsoft Dynamics 365 module Customer Service, Power Platform and Integrations

Knowledge of the platform's capabilities, limitations, and best practices for customization.

Experience in automotive industry can be valuable for understanding sector-specific requirements and challenges.

Requirement Gathering: Collaborate with stakeholders to understand business needs and processes.

Conduct workshops and interviews to elicit requirements and document them comprehensively.

Translate business requirements into functional specifications.

Design solutions that leverage standard functionalities of Dynamics 365 and identify areas requiring customization.

Configure the Dynamics 365 environment to align with business needs.

Customize entities, workflows, forms, and dashboards as required.

Plan and oversee the integration of Dynamics 365 with other systems (e.g., ERP, CRM, third-party applications).

Ensure data consistency and integrity across integrated systems.

Lead or assist in the deployment of Dynamics 365 solutions.

Support in development of user manuals and training materials.

Offer ongoing support and troubleshoot issues post-implementation.

Create detailed documentation of the configuration, customizations, and integrations.

Maintain documentation for future reference and auditing.

Skills and Competencies

Strong analytical and problem-solving skills to assess complex business processes and design appropriate solutions.

Excellent verbal and written communication skills to interact effectively with stakeholders at all levels.

Ability to convey technical information to non-technical users.

Familiarity with project management methodologies (e.g., Agile, Scrum) to manage projects efficiently.

Ability to coordinate tasks, manage timelines, and ensure tasks stay on track.

Understanding of the technical aspects of Dynamics 365, including architecture, data models, and integration points.

Ability to work closely with technical teams (developers, IT staff) to implement and support solutions

Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.