What are the responsibilities and job description for the Desktop Support Analyst position at Tekskills Inc.?
Job Title : IT Technical Support Technician
Location : Richardson, TX
Duration : 12 Months
Job Description: In this role, the support technician is responsible for end user support. This requires strong written and verbal communication skills. The agent will be expected to handle all interactions in a courteous and timely manner.
Responsibilities
- Reports to the onsite manager for their site.
- Troubleshooting and maintaining IT equipment onsite and remotely.
IT equipment includes:
- Desktops
- Laptops
- Printers
- Fax machines, scanners
- Tablets
- Smartphones
Responsible for:
- Monitoring, escalating, and resolving support tickets as per defined SLA and Governance requirements.
- Ensure timely and accurate documentation is entered into the ticketing system and updates are sent to the impacted end user.
- Technical maintenance activities as required by other teams and approved by manager.
Minimum Qualifications / Skills
- 2 years technical support experience or an associate degree in information systems, computer applications, or similar field.
- High level customer service experience.
- Fluent written and spoken English.
Preferred Qualifications/ Skills
- Relevant experience in the design, implementation, and administration of desktop services
- Industry recognized certifications including A , Network , ITIL, Lean Six Sigma, CCNA, etc.
- Bachelor’s or higher degree in information systems, computer applications, or similar field.
