Desktop Support Engineer

Job Title : Desktop Support Analyst

Location : Nashville, TN 37203 (Onsite)

Duration : 12 Months

Job Description:

• Installing and configuring computer hardware, software, peripherals, and networking equipment
• Conduct routine maintenance tasks such as system backups, data recovery, and preventive maintenance
• Create, modify, and delete user accounts as needed, including permissions and access controls
• Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
• Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.
• Deliver and achieve high quality support and service level
• Document and maintain accurate records of incidents and resolutions.
• Assist in the maintenance and support of servers, network switches, and other IT infrastructure.
• Assist other IT teams, acting as the local “hands and eyes” in resolving IT technical issues.
• Manage and resolve incidents reported by users, ensuring minimal downtime and disruption.
• Provide support to end-users, both remotely and on-site, addressing technical problems and answering questions
• Manage and track IT assets, including computers, peripherals, and other equipment.
• Assist in the procurement process for new equipment and software
• Work closely with other IT team members and departments to resolve complex issues and implement new solutions
• Participate in disaster recovery planning and execution to restore services after major failures.
• Create/Update/ Manage knowledge articles
• Responsible for office movements/decommission/setup.

Technical and Professional Expertise

• Post-secondary education in Computer Science or Information Systems, or related qualifying work experience
• 5 years of experience in Site Support role
• ITIL Foundation Certified
• Excellent communications (verbal and written) & presentation skills
• Strong understanding of IT infrastructure and technologies