What are the responsibilities and job description for the Help Desk Technician position at Tekskills Inc.?
Job Title: Help Desk Support
Location: Nashville, TN 37203 (Onsite)
Duration: 6-12 Months
Installing and configuring computer hardware, software, peripherals, and networking equipment
- Conduct routine maintenance tasks such as system backups, data recovery, and preventive maintenance
- Create, modify, and delete user accounts as needed, including permissions and access controls
- Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
- Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.
- Deliver and achieve high quality support and service level
- Document and maintain accurate records of incidents and resolutions.
- Assist in the maintenance and support of servers, network switches, and other IT infrastructure.
- Assist other IT teams, acting as the local “hands and eyes” in resolving IT technical issues.
- Manage and resolve incidents reported by users, ensuring minimal downtime and disruption.
- Provide support to end-users, both remotely and on-site, addressing technical problems and answering questions
- Manage and track IT assets, including computers, peripherals, and other equipment.
- Assist in the procurement process for new equipment and software
- Work closely with other IT team members and departments to resolve complex issues and implement new solutions
- Participate in disaster recovery planning and execution to restore services after major failures.
- Create/Update/ Manage knowledge articles
- Responsible for office movements/decommission/setup.
Technical and Professional Expertise
- Post-secondary education in Computer Science or Information Systems, or related qualifying work experience
- 5 years of experience in Site Support role
- ITIL Foundation Certified
- Excellent communications (verbal and written) & presentation skills
- Strong understanding of IT infrastructure and technologies
