What are the responsibilities and job description for the HR Service Center Associate position at Tekskills Inc.?
Job Title : HR Service Center Associate
Location : San Antonio, TX (Hybrid)
Duration : 12 Months
Responsibilities: – All are only accomplished in Spanish
- Respond to employee queries - Tier 1 and Tier 2
- Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management)
- Triage and manage Tier 1 and Tier 2 cases accordingly
- Manage outbound communications concerning associate queries
- Create and assign cases to Tier 2/ Tier 3 as required
- Resolve and research associate queries as required, including. Annual Processes (i.e., annual compensation, open enrolment, etc.)
- Prioritize and manage concierge service requests
- Manage associates’ documentation (store / retrieve/create) while maintaining quality control standards and confidentiality regarding sensitive documents
- Administration of inbound mail received for the shared services
- Follow quality requirements and comply with local laws and regulations.
- Assist in leading improvements and providing training.
- Maintain process documentation and document templates
- Support content upload and updates on the client portal (or its replacement), manage inquiries and access requests related to the client portal (or its replacement).
- Review employee portal content – policy changes made by CoE, and Workday (or its replacement) guides to ensure updated and current content is reflected on the employee portal
- Perform translation activities
- Hybrid Work Environment (3 days a week in the office) Future Work Environment could be 5 days a week in the office
- Support Payroll Reporting by running Payroll Reports in English.
- Support Customer Interaction Center in Spanish.
- And all other duties as assigned
Qualifications we seek in you!
Minimum Qualifications
- Any graduate/postgraduate.
- Relevant experience in HRSS
- Workday experience
- SAP knowledge
- Excellent verbal, written, presentation, and interpersonal skills in Spanish
Preferred Qualifications/ Skills
- Service Now
- Payroll expertise
