Chief Lending Officer

Job Summary

Under the direction of the Chief Executive Officer, responsible for the strategic management of all lending activities; planning, coordinating, and executing, consumer and residential loan origination, loan underwriting, loan processing, loan servicing, collections and loan product development.

Essential Responsibilities

• Provide strategic management of the Credit Union's lending services by planning, implementing, and directing the quality, growth and composition of Company’s loan originations and portfolio, including mortgage-backed loans & extensions, consumer loans, and indirect lending. Ensure that lending operations including loan servicing and collections are compliant with policies, procedures, and legal requirements.
• Coach, mentor, supervise and support lending staff, ensuring optimal performance, and appropriate career development. Ensure that People are well trained regarding Products, Policies and procedures and well informed regarding legal and regulatory developments. Ensure that staffing levels are appropriate.
• Provide role leadership in managing and supporting supervisory staff members
• Provide, promote, and ensure exemplary service in every lending interaction between employees, members, vendors, and the community.
• Achieve operational excellence by continually reviewing processes and procedures to identify opportunities to maximize workflow efficiency. Regularly review opportunities to leverage technology to improve efficiency, enhancing the performance in each lending area.
• Research, develop and implement new loan products. Keep abreast of industry trends and react to changes to maintain competitiveness.
• Collaborate with the Marketing department to ensure that marketing initiatives support lending goals, policies, regulatory guidelines and capabilities, including reaching established, emerging, and possibly underserved markets.
• Create, analyze, and interpret data to support decisions towards credit union strategy and growth Manage compliance risk and ensure that a formal internal audit program is in place for lending.
• Communicate and interact with all auditors.
• Manage, report, oversee third party auditing firms including DOB and NCUA
• Ensure that lending activities result in maximum volume, appropriate profit for the Credit Union and an acceptable delinquency ratio.
• Ensure that all member or internal transactions are processed accurately and that each employee has the proper level of transactional authority. Implement strong internal controls to minimize risk of processing failures.
• Inform Senior Management Team and report to Board of Directors on loan activities. Prepare and present monthly reports to Credit, ALCO, Audit Committees and Board of Directors meeting. Serves as Chair of Credit Committee
• Timely completion of own performance evaluation/ and review and submission of supervised employees' evaluations.

Required Experience & Skills

• At least ten years of direct experience with increasing authority in residential and consumer lending origination and servicing
• Proficiency with Microsoft Office, or software, applications, and SaaS
• Can perform responsibilities accurately and timely with moderate and reasonable supervision, with minimal reminders and corrections
• Evident habits of organized workspace and materials, and detail-orientation
• Clear and effective written and oral communication
• Critical thinking to evaluate sources of information and draw conclusions

Required Education, Training, Certifications or Licensing

• High School diploma, GED or foreign country equivalent
• Bachelor’s degree or its equivalent in training and experience
• Continuing industry or third-party training in relevant topics
• Active NMLS registration as an MLO