Demo

Chief Lending Officer

Tremont Credit Union
Milton, MA Full Time
POSTED ON 3/27/2025
AVAILABLE BEFORE 4/26/2025

Job Summary

Under the direction of the Chief Executive Officer, responsible for the strategic management of all lending activities; planning, coordinating, and executing, consumer and residential loan origination, loan underwriting, loan processing, loan servicing, collections and loan product development. All responsibilities are to be performed in compliance with TCU standard operating procedures, TCU policies, applicable state and Federal regulations and applicable state and federal law, as well as according to TCU’s Core Values and Performance Standards.

Essential Responsibilities

  • Provide strategic management of the Credit Union’s lending services by planning, implementing, and directing the quality, growth and composition of TCU’s loan originations and portfolio, including mortgage backed loans & extensions, consumer loans, and indirect lending. Ensure that lending operations including loan servicing and collections are compliant with policies, procedures, and legal requirements.
  • Coach, mentor, supervise and support lending staff, ensuring optimal performance, and appropriate career development. Ensure that people are well trained regarding products, policies and procedures and well informed regarding legal and regulatory developments. Ensure that staffing levels are appropriate.
  • Provide role leadership in managing and supporting supervisory staff members
  • Provide, promote, and ensure exemplary service in every lending interaction between employees, members, vendors, and the community.
  • Achieve operational excellence by continually reviewing processes and procedures to identify opportunities to maximize workflow efficiency. Regularly review opportunities to leverage technology to improve efficiency, enhancing the performance in each lending area.
  • Research, develop and implement new loan products. Keep abreast of industry trends and react to changes to maintain competitiveness.
  • Collaborate with the Marketing department to ensure that marketing initiatives support lending goals, policies, regulatory guidelines and capabilities, including reaching established, emerging, and possibly underserved markets.
  • Participate in the development and pursuit of the TCU’s strategic plan.
  • Create, analyze, and interpret data to support decisions towards credit union strategy and growth
  • Manage compliance risk and ensure that a formal internal audit program is in place for lending. Communicate and interact with all auditors.
  • Manage, report, oversee third party auditing firms including DOB and NCUA
  • Ensure that lending activities result in maximum volume, appropriate profit for the Credit Union and an acceptable delinquency ratio.
  • Ensure that all member or internal transactions are processed accurately and that each employee has the proper level of transactional authority. Implement strong internal controls to minimize risk of processing failures.
  • Inform Senior Management Team and report to Board of Directors on loan activities. Prepare and present monthly reports to Credit, ALCO, Audit Committees and Board of Directors meeting. Serves as Chair of Credit Committee
  • Timely completion of own performance evaluation / and review and submission of supervised employees’ evaluations.
  • Other duties related to TCU’s operations or mission as assigned.

Required Experience & Skills

  • At least ten years of direct experience with increasing authority in residential and consumer lending origination and servicing
  • Proficiency with Microsoft Office, or software, applications, and SaaS currently used by TCU and assigned to this position
  • Can perform responsibilities accurately and timely with moderate and reasonable supervision, with minimal reminders and corrections
  • Evident habits of organized workspace and materials, and detail-orientation
  • Clear and effective written and oral communication
  • Critical thinking to evaluate sources of information and draw conclusions
  • Required Education, Training, Certifications or Licensing

  • High School diploma, GED or foreign country equivalent
  • Bachelors degree or its equivalent in training and experience
  • Continuing industry or third-party training in relevant topics
  • Active NMLS registration as an MLO
  • Physical Requirements

    The requirements below represent those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable people with disabilities to perform the Essential Responsibilities and meet these Physical Requirements.

  • Sit or stand for long periods of time, walk, talk and hear
  • lift and / or move up to twenty pounds
  • communicate orally, both over the phone and face-to-face, with members and vendors. view a computer monitor and use an alpha-numeric keyboard
  • vision abilities required by this job include close vision, distance vision and color vision
  • Equal Employment Opportunity and Non-discrimination

    Tremont Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information; in addition to (MGL C 151b) mental illness, retaliation and active military. Tremont Credit Union complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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