What are the responsibilities and job description for the Technical Support Analyst (Mac and Windows) position at TekStream Solutions?
TekStream Solutions is seeking a Technical Support Analyst with experience supporting customers with both Mac and Windows devices. This is an in-person, contract opportunity with a duration of 12 months. This team provides face-to-face support in an enterprise environment of 4,000 users in the Atlanta office. This person will assist customers with setting up new laptops (both Mac and Windows), connecting to technology systems, and troubleshooting issues.
Job Responsibilities:
- Greet and welcome customers into walk-up support area, and engage proactively in supporting their technology needs
- Provide excellent, effective troubleshooting of devices including Mac and Windows laptops, iOS and Android mobile devices
- Open, document, and route support incidents effectively
- Monitor, stock, and maintain technology vending machines across campus
- Install, replace, and troubleshoot campus monitors and other technology equipment
- Walk to a user’s workspace and assist with troubleshooting of monitors, printers, and other on-campus technology equipment
- Assist in organizing and staging laptops, chargers, adapters, documentation, and other necessary items in preparation for large-scale new hire classes of up to 70 individuals
- Assist in delivery of laptops to new staff during new hire classes
Qualifications:
- 5 years' experience technology support experience for a large-scale environment
- 5 years' experience supporting Mac and Windows endpoints
- 3 years' experience providing in-person technology support
- Relevant Apple / Microsoft / CompTIA Certification(s) are preferred.
Interested and qualified candidates please apply here or send resume directly to Rosie.Steele@TekStream.com.
