Business Analyst

Job Description
Responsibilities include:

• Work in a product (scrum) team, complete business and technical analysis supporting key initiatives, build business cases, recommend and implement business processes and/or system solutions, gather and document user stories & acceptance criteria.
• Lead or contribute to ideation sessions, conduct UAT, support release management at all stages
• Provide user support, create and run reports/dashboards, prepare and deliver user training, and develop communication materials for a variety of stakeholders.
• This position requires extensive collaboration with AHM associates, IT, consultants, contingent workforce, and external partners.

Business and Technical Analysis

• Work closely with stakeholders to gather and prioritize requirements and to understand their needs and challenges.
• Conduct interviews, workshops, and surveys to gather comprehensive business requirements.
• Prioritize requirements based on business value and feasibility, ensuring alignment with our strategic goals.
• Translate complex business processes into clear and actionable requirements.
• Gather, refine, and validate interdependencies, and potential risks and issues.
• Work with the product owner to create user stories with relevant acceptance criteria and organize the backlog in a system (i.e JIRA).
• Help the team groom the product backlog by understanding the purpose, prioritizing the stories, organizing the stories, and ensuring a complete description of the solution.
• Help refine and maintain the product backlog and project documentation.
• Prepare test plans, test cases, and perform System Test and UAT to ensure high quality releases.
• Lead business analysis processes in the release cycles covering software, application, system upgrades, enhancements, and maintenance, as the liaison between business and IT.
• Support the development of charters / business cases to assess feasibility and make recommendations to department Leadership.
• Collaborate with UX and developer teams during design and development phases.
• Create and maintain support documents including process maps/flows, user stories, acceptance criteria, status reports, work logs for action items, defects, testing scripts, sprint decks, etc.
• Partner with the Project Teams to align the production support processes for implemented projects. Lead regression testing and production validation to ensure production systems maintain their performance.
• Develop and maintain reporting to use as a tool for analysis to determine trends, platform/use case performance and operational impact that will lead to potential user stories.

Stakeholder and Key Initiative Support:

• Understand which key stakeholders are actively involved in the project and document the appropriate communication flows to gather information on a particular topic.
• Interview stakeholders, understand requirements, and document them.
• Work with the Product Owner to engage key stakeholders to both gain and provide understanding of cross-dependencies
• Present findings, key insights, and provide support on issues and questions from stakeholders.
• Analyze business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
• Assist with facilitating project governance events.
• Ensure a harmonious flow of work among production support and projects.
• Partner with the Project Teams to align the production support processes for implemented projects.

Agile Methodologies:

• Support the Agile workflow cadence of the division: Sprint reviews, Sprint Retrospective, Sprint Planning, project approval, and other events.
• Contribute to the department's Agile transformation by adopting and spreading knowledge of agile principles and processes.

Department Support

• Support division efforts in business plan development, PDCA/reporting, budget tracking.
• Support the team work on customer data privacy governance and compliance efforts.
• Work on multiple projects as a project team member, and at times, as a project leader.

Pay and Benefits
The pay range for this position is $46.26 - $47.62/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Torrance,CA.
Application Deadline
This position is anticipated to close on Mar 17, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.