What are the responsibilities and job description for the Desktop Support Specialist position at TEKsystems c/o Allegis Group?
Job Details
Description
One of our financial customers is looking for a senior desktop support technician onsite in Albuquerque to work out of their downtown operation center. There may be occasional travel to Pecos or Mora location (mileage will be expensed). They are in the middle of an acquisition with a Credit Union and are extremely busy. They have a 3rdparty network administration company that this person may interact with. There is currently one individual at the bank supporting IT and they need our consultant to partner with this individual and take work off of their plate. They need someone who does not need to be supervised, someone who is highly reliable, has excellent communication, is highly professional and can help with password resets, core applications, new employee set ups and laptop troubleshooting and more. This will be 8 hours a day. Parking will be included. They are a Microsoft shop. Typical day is helping people first thing and throughout the day with login issues, scanning issues, password issues, network access, change some VPNs in the store room, trouble shoot laptops issues, troubleshot mytel, they need someone to triage this and be a critical thinker to find solutions quickly. This will be a 3-4 month contract that will take them through the acquistion period. Windows, Microsoft Suite, SharePoint and Share Field, CORE banking is Fiserv Precision, enhanced due diligence for monitoring utilizes Verafin. They are also a Cannabis bank and utilize Green Check Verified - new user set up and giving access, lending platform uses Moodys. Windows ticketing system - workflow - go to intranet and it guides them through putting in support ticket - Microsoft forms 1. Hardware and Software Troubleshooting: Ability to diagnose and fix issues with computers, peripherals, and software applications. 2. Operating Systems: Proficiency in various operating systems, such as Windows, macOS, and Linux. 3. Network Connectivity: Understanding of network configurations, troubleshooting connectivity issues, and managing network devices. 4. Remote Support Tools: Experience with remote desktop tools like TeamViewer, AnyDesk, or Remote Desktop Protocol (RDP). 5. IT Service Management: Familiarity with IT service management tools (e.g., ServiceNow, Jira) for tracking and managing support requests. 6. Security Awareness: Knowledge of basic cybersecurity principles and practices to ensure safe and secure IT environments. Problem-Solving and Analytical Skills/Customer Service Skills/Organizational Skills 7. Diagnostic Skills: Ability to systematically identify and resolve technical issues. 8. Critical Thinking: Capability to analyze problems, consider various solutions, and implement the most effective one.
Skills
Desktop, Windows 10, Support, Troubleshooting, Active directory, Windows, Customer service, Hardware support, Hardware, Office 365, Technical support, Imaging, Help desk support, Printer support, Outlook, Mytel, Application support, Microsoft office
Top Skills Details
Desktop,Windows 10,Support,Troubleshooting,Active directory,Windows,Customer service,Hardware support,Hardware,Office 365,Technical support,Imaging,Help desk support,Printer support,Outlook,Mytel,Application support,Microsoft office
Additional Skills & Qualifications
Attention to Detail: Precision in identifying issues and ensuring thorough resolution. Communication: Clear and effective communication with users, both verbally and in writing. Patience and Empathy: Ability to remain patient and empathetic when dealing with frustrated or non-technical users. User Training: Skills to educate users on best practices and preventive measures.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Albuquerque,NM.
Application Deadline
This position is anticipated to close on Mar 31, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
One of our financial customers is looking for a senior desktop support technician onsite in Albuquerque to work out of their downtown operation center. There may be occasional travel to Pecos or Mora location (mileage will be expensed). They are in the middle of an acquisition with a Credit Union and are extremely busy. They have a 3rdparty network administration company that this person may interact with. There is currently one individual at the bank supporting IT and they need our consultant to partner with this individual and take work off of their plate. They need someone who does not need to be supervised, someone who is highly reliable, has excellent communication, is highly professional and can help with password resets, core applications, new employee set ups and laptop troubleshooting and more. This will be 8 hours a day. Parking will be included. They are a Microsoft shop. Typical day is helping people first thing and throughout the day with login issues, scanning issues, password issues, network access, change some VPNs in the store room, trouble shoot laptops issues, troubleshot mytel, they need someone to triage this and be a critical thinker to find solutions quickly. This will be a 3-4 month contract that will take them through the acquistion period. Windows, Microsoft Suite, SharePoint and Share Field, CORE banking is Fiserv Precision, enhanced due diligence for monitoring utilizes Verafin. They are also a Cannabis bank and utilize Green Check Verified - new user set up and giving access, lending platform uses Moodys. Windows ticketing system - workflow - go to intranet and it guides them through putting in support ticket - Microsoft forms 1. Hardware and Software Troubleshooting: Ability to diagnose and fix issues with computers, peripherals, and software applications. 2. Operating Systems: Proficiency in various operating systems, such as Windows, macOS, and Linux. 3. Network Connectivity: Understanding of network configurations, troubleshooting connectivity issues, and managing network devices. 4. Remote Support Tools: Experience with remote desktop tools like TeamViewer, AnyDesk, or Remote Desktop Protocol (RDP). 5. IT Service Management: Familiarity with IT service management tools (e.g., ServiceNow, Jira) for tracking and managing support requests. 6. Security Awareness: Knowledge of basic cybersecurity principles and practices to ensure safe and secure IT environments. Problem-Solving and Analytical Skills/Customer Service Skills/Organizational Skills 7. Diagnostic Skills: Ability to systematically identify and resolve technical issues. 8. Critical Thinking: Capability to analyze problems, consider various solutions, and implement the most effective one.
Skills
Desktop, Windows 10, Support, Troubleshooting, Active directory, Windows, Customer service, Hardware support, Hardware, Office 365, Technical support, Imaging, Help desk support, Printer support, Outlook, Mytel, Application support, Microsoft office
Top Skills Details
Desktop,Windows 10,Support,Troubleshooting,Active directory,Windows,Customer service,Hardware support,Hardware,Office 365,Technical support,Imaging,Help desk support,Printer support,Outlook,Mytel,Application support,Microsoft office
Additional Skills & Qualifications
Attention to Detail: Precision in identifying issues and ensuring thorough resolution. Communication: Clear and effective communication with users, both verbally and in writing. Patience and Empathy: Ability to remain patient and empathetic when dealing with frustrated or non-technical users. User Training: Skills to educate users on best practices and preventive measures.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Albuquerque,NM.
Application Deadline
This position is anticipated to close on Mar 31, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $25 - $30
