Desktop Support Technician - Louisville

Job Title: Desktop Support Technician
Location: Louisville, KY
Employment Type: Full-Time
About the Role:
We are looking for a skilled Desktop Support Technician to join our Field Services team. This position involves a combination of deskside support (approximately 60%) and ticket callbacks (approximately 40%), such as handling hardware orders and resolving previously incomplete tickets. The role typically requires managing 5-10 tickets daily through a ticketing system. You will work alongside a team of technicians to provide exceptional support to various agencies.
Key Responsibilities:

• Deliver desktop support for devices such as desktops, laptops, tablets, copiers, printers, and phones (VoIP/mobile/analog).
• Perform hardware/software troubleshooting and resolve technical issues efficiently.
• Travel across eight counties in and around the Louisville area, primarily within Jefferson County (a vehicle is available for this purpose).
• Assist with servers, routers, and network switches as needed.

What We're Looking For:

• Strong customer service and communication skills.
• Experience configuring, setting up, and installing computer equipment.
• Familiarity with ticketing software for issue tracking.
• Ability to remain composed under pressure.
• Proven expertise in both hardware and software support.

Preferred Skills:

• Experience with Windows operating systems (e.g., Windows 7, Windows 10).
• Proficiency in troubleshooting and providing technical support.
• Knowledge of tools and processes related to device imaging, software support, and deployment.
• Strong team collaboration and a proactive approach to problem-solving.

Additional Qualifications:

• A positive, team-oriented attitude and a commitment to punctuality and reliability.
• IT certifications or relevant education are welcomed, provided interpersonal skills are strong.

Experience Level: Intermediate
Pay and Benefits
The pay range for this position is $17.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Application Deadline
This position is anticipated to close on Apr 4, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.