What are the responsibilities and job description for the Desktop Support Technician position at TEKsystems c/o Allegis Group?
Job Details
Job Title: Desktop Support Technician
Job Description:
We are seeking a highly skilled Desktop Support Technician to provide expert-level technical assistance for desktop applications and hardware. This role requires extensive knowledge and experience with desktop technology, including Windows operating systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner), and wireless devices such as Android phones, iPhones, and iPads.
Key Responsibilities:
Special Qualifications:
Top Skills:
Additional Information:
Pay and Benefits
The pay range for this position is $15.00 - $27.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Milwaukee,WI.
Application Deadline
This position will be accepting applications until Jan 27, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description:
We are seeking a highly skilled Desktop Support Technician to provide expert-level technical assistance for desktop applications and hardware. This role requires extensive knowledge and experience with desktop technology, including Windows operating systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner), and wireless devices such as Android phones, iPhones, and iPads.
Key Responsibilities:
- Provide advanced technical support for desktop applications and hardware.
- Handle escalated support issues from the internal Service Desk.
- Independently perform a variety of desktop-related tasks and serve as a desktop expert.
- Plan and accomplish goals using extensive experience and judgment.
- Lead and direct the work of others as needed.
- Exhibit creativity, self-direction, and prioritization in daily tasks.
Special Qualifications:
- Proficiency with Remote Desktop Management Tools.
- Experience in technical writing and documentation.
- Strong analytical and problem-solving skills.
- Excellent customer service and communication skills.
- Technical assistance and user support expertise.
- Familiarity with MS Office products and Active Directory Tools.
- Understanding of Microsoft MECM/SCCM for patch management, software deployment, and inventory management.
- Experience with installation and maintenance of PCs.
- Knowledge of VMware Horizon, VMware Workstation, Microsoft VPC, or similar products.
- Mobile device management (iPad, iPhone, Android).
- Hardware troubleshooting and application support.
- Experience with Mac OS X and MS Windows 10.
Top Skills:
- 3-5 years of experience providing in-person and remote desktop support services in an enterprise environment, supporting PC & Mac hardware, Windows 11, and Office 365.
- 3-5 years of experience with mobile devices and MDM tools such as Mobile Iron.
- 3-5 years of experience with Active Directory and MEM/SCCM for remote desktop management.
Additional Information:
- On-call/standby hours may be required, potentially exceeding 40 hours per week.
- Local candidates only.
Pay and Benefits
The pay range for this position is $15.00 - $27.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Milwaukee,WI.
Application Deadline
This position will be accepting applications until Jan 27, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $15 - $27
