What are the responsibilities and job description for the Desktop Support Technician position at TEKsystems c/o Allegis Group?
Job Details
Description
Our client is a full-service environmental consulting firm, offering environmental assessment, compliance management, permitting, air emissions testing and monitoring, and consulting services. The Information Technology Systems Group provides information technology programming, system administration, and daily employee/customer support. As an Information Technology Systems Administrator, you will be responsible for administration of the network system (25%), management of NOC equipment (10%), and providing help desk/technical support to end users including configuring/building equipment (65%). Responsibilities of this position include, but are not limited to the following:
- Tech support for the 5 offices ELmhurst (satellite offices in Denver, Vegas, Minneapolis, Crown Point IN)
- Updating firmware on the SAN & VMware servers & Switches
- Web-filter / VPN and getting that consistent
- Network connectivity troubleshooting (someone who has an understanding working with networks)
- Firewall - every aspect of the firewall, connectivity, research and resolve the problem with assistance from vendor
- Management/Maintenance/Support of Company IP phone system
- Administration of camera systems (partner with 3rd party vendors)
Troubleshooting computer hardware and software problems
Maintaining computer and server upgrades at times
Rebuilding of computers and laptops in order to meet specialized company requisites including spare laptops, data logger laptops, box truck desktops, and hotel desktops
VirMalware/Trojan removals
Documentation
Management/Maintenance/Support of Company Spam firewall
Management/Maintenance/Support of Company Network firewall
Management/Maintenance/Support of Company IP phone system
Purchasing, selling, and/or shipping of equipment through 3rd party websites
Ownership of the IT Hardware/Software asset tracking database which includes logging of all IT equipment and maintaining an accurate list of where the equipment is deployed
Configure computers for end users
Support for end user applications and equipment:
- Address and resolve "Help Desk" inquiries
? Provide technical hardware, software, and network problem resolution to end users through question/problem diagnosis, step-by-step guidance, and one-on-one end user training as needed
? Forward more complex end user problems to IT Manager
IP Phone questions and support
Computer room clean-up, wire management, and equipment storage
Rendering of other and unrelated services and duties as may be assigned from time to time
Skills
desktop, helpdesk, troubleshooting, install, configure , Windows, Customer service, Troubleshooting, Install, Hardware, Imaging, Ms Office Suite, Windows 10, system administrator, vmware, technical support, windows administration, printer support, active directory, infrastructure
Top Skills Details
desktop, helpdesk, troubleshooting, install, configure ,Windows,Customer service,Troubleshooting,Install,Hardware,Imaging
Additional Skills & Qualifications
Strong interpersonal skills, willing to learn more and act as a "jack of all trades"
Understanding of Microsoft Windows 10 Professional operational systems and newer systems as implemented
The ability to work with technical support from various vendors (i.e. Dell, Fortinet, Barracuda)
The ability to complete projects, on time and on budget.
Working knowledge of Microsoft Office
Working knowledge of Networking (i.e. switches, firewalls, wifi APs)
Working knowledge of VMware
Administrator knowledge of Mitel IP phone systems is a plus
Working knowledge of HCL Notes/Domino is a plus
Aptitude in spyware/malware/virus removal, hardware, troubleshooting, and software upgrades
Capable of comprehending instruction manuals in order to make minor repairs to computer equipment
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Elmhurst,IL.
Application Deadline
This position is anticipated to close on Feb 11, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our client is a full-service environmental consulting firm, offering environmental assessment, compliance management, permitting, air emissions testing and monitoring, and consulting services. The Information Technology Systems Group provides information technology programming, system administration, and daily employee/customer support. As an Information Technology Systems Administrator, you will be responsible for administration of the network system (25%), management of NOC equipment (10%), and providing help desk/technical support to end users including configuring/building equipment (65%). Responsibilities of this position include, but are not limited to the following:
- Tech support for the 5 offices ELmhurst (satellite offices in Denver, Vegas, Minneapolis, Crown Point IN)
- Updating firmware on the SAN & VMware servers & Switches
- Web-filter / VPN and getting that consistent
- Network connectivity troubleshooting (someone who has an understanding working with networks)
- Firewall - every aspect of the firewall, connectivity, research and resolve the problem with assistance from vendor
- Management/Maintenance/Support of Company IP phone system
- Administration of camera systems (partner with 3rd party vendors)
Troubleshooting computer hardware and software problems
Maintaining computer and server upgrades at times
Rebuilding of computers and laptops in order to meet specialized company requisites including spare laptops, data logger laptops, box truck desktops, and hotel desktops
VirMalware/Trojan removals
Documentation
Management/Maintenance/Support of Company Spam firewall
Management/Maintenance/Support of Company Network firewall
Management/Maintenance/Support of Company IP phone system
Purchasing, selling, and/or shipping of equipment through 3rd party websites
Ownership of the IT Hardware/Software asset tracking database which includes logging of all IT equipment and maintaining an accurate list of where the equipment is deployed
Configure computers for end users
Support for end user applications and equipment:
- Address and resolve "Help Desk" inquiries
? Provide technical hardware, software, and network problem resolution to end users through question/problem diagnosis, step-by-step guidance, and one-on-one end user training as needed
? Forward more complex end user problems to IT Manager
IP Phone questions and support
Computer room clean-up, wire management, and equipment storage
Rendering of other and unrelated services and duties as may be assigned from time to time
Skills
desktop, helpdesk, troubleshooting, install, configure , Windows, Customer service, Troubleshooting, Install, Hardware, Imaging, Ms Office Suite, Windows 10, system administrator, vmware, technical support, windows administration, printer support, active directory, infrastructure
Top Skills Details
desktop, helpdesk, troubleshooting, install, configure ,Windows,Customer service,Troubleshooting,Install,Hardware,Imaging
Additional Skills & Qualifications
Strong interpersonal skills, willing to learn more and act as a "jack of all trades"
Understanding of Microsoft Windows 10 Professional operational systems and newer systems as implemented
The ability to work with technical support from various vendors (i.e. Dell, Fortinet, Barracuda)
The ability to complete projects, on time and on budget.
Working knowledge of Microsoft Office
Working knowledge of Networking (i.e. switches, firewalls, wifi APs)
Working knowledge of VMware
Administrator knowledge of Mitel IP phone systems is a plus
Working knowledge of HCL Notes/Domino is a plus
Aptitude in spyware/malware/virus removal, hardware, troubleshooting, and software upgrades
Capable of comprehending instruction manuals in order to make minor repairs to computer equipment
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Elmhurst,IL.
Application Deadline
This position is anticipated to close on Feb 11, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $30 - $35
