What are the responsibilities and job description for the Desktop Support position at TEKsystems c/o Allegis Group?
Job Details
Description
TEKsystems is seeking skilled and dedicated Workstation System Support Technicians to join our team supporting our customer. The successful candidates will play a crucial role in ensuring the smooth operation of our organization's computer systems by providing technical support and assistance to end-users during "Operation Phoenix". This position encompasses troubleshooting, maintenance, and deployment tasks related to workstation hardware, software, and peripherals, including iPad and iPhone devices.
Key Responsibilities:
o Provide timely technical support for desktops, laptops, and mobile devices, troubleshooting and resolving hardware and software issues to minimize downtime.
o Build, install, maintain, and acquire desktops, laptops, software, and peripherals across various departments within, ensuring compatibility and functionality.
o Receive work direction from supervisors or more experienced peers on work priorities and daily assignments, adapting to changing priorities as needed.
o Effectively communicate with clients, peers, and supervisors, conveying technical information clearly and professionally to ensure thorough understanding.
o Develop and maintain positive relationships with clients, peers, and management, fostering a collaborative and supportive work environment.
o Collaborate with Technology Support Services/Managers of Information Technology/IT Development to ensure timely resolution of client issues within current Service Level Agreements (SLAs).
o Perform any other duties as assigned by supervisors or management, contributing to the overall success of the IT department and Companies.
Qualifications:
o Proven experience in providing technical support for workstation hardware, operating systems, and software applications, including iPad and iPhone devices.
o Proficiency in troubleshooting workstation-related issues and diagnosing hardware and software problems.
o Experience with iOS devices and mobile device management (MDM) solutions.
o Strong knowledge of Windows 10 and 11, as well as Microsoft Office and other productivity software.
o Familiarity with network protocols, TCP/IP, DNS, DHCP, etc.
o Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users effectively.
o Strong problem-solving skills and attention to detail.
o Ability to work independently and collaboratively in a fast-paced environment.
o Relevant certifications (e.g., CompTIA A , Microsoft Certified Professional, Apple Certified Support Professional) are a plus.
Additional Information:
o This is a full-time contract position based in RI, covering many offices.
o Occasional overnight stays or evening or weekend work may be required to meet timelines.
o The successful candidate may occasionally need to lift and move computer equipment, up to 50 pounds.
o The successful candidate must have reliable transportation. This position will be on the road very frequently.
Skills
Win10, migration, Desktop Pc Support, Deployment, Customer Care, Application Deployment, Documentation Process, software installation, hardware troubleshooting, troubleshooting, ticketing system, Windows 10, Support, Hardware, Inventory, Customer service, Asset management, Microsoft office, Office 365, Active directory, Application support, Pc troubleshooting, Hardware support, imaging software, windows 11, O365, Outlook, refresh, Servicenow, cherwell, Help desk, Sccm, Install, Technical support, Configuration, printers, Imaging, Remote support
Additional Skills & Qualifications
Great organization skills and customer service skills are necessary. Strong work ethic and problem resolutions skills are required.
Mileage rates are based on the maximum federal mileage rate.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $40.00
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Providence,RI.
Application Deadline
This position will be accepting applications until Jan 10, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
TEKsystems is seeking skilled and dedicated Workstation System Support Technicians to join our team supporting our customer. The successful candidates will play a crucial role in ensuring the smooth operation of our organization's computer systems by providing technical support and assistance to end-users during "Operation Phoenix". This position encompasses troubleshooting, maintenance, and deployment tasks related to workstation hardware, software, and peripherals, including iPad and iPhone devices.
Key Responsibilities:
o Provide timely technical support for desktops, laptops, and mobile devices, troubleshooting and resolving hardware and software issues to minimize downtime.
o Build, install, maintain, and acquire desktops, laptops, software, and peripherals across various departments within, ensuring compatibility and functionality.
o Receive work direction from supervisors or more experienced peers on work priorities and daily assignments, adapting to changing priorities as needed.
o Effectively communicate with clients, peers, and supervisors, conveying technical information clearly and professionally to ensure thorough understanding.
o Develop and maintain positive relationships with clients, peers, and management, fostering a collaborative and supportive work environment.
o Collaborate with Technology Support Services/Managers of Information Technology/IT Development to ensure timely resolution of client issues within current Service Level Agreements (SLAs).
o Perform any other duties as assigned by supervisors or management, contributing to the overall success of the IT department and Companies.
Qualifications:
o Proven experience in providing technical support for workstation hardware, operating systems, and software applications, including iPad and iPhone devices.
o Proficiency in troubleshooting workstation-related issues and diagnosing hardware and software problems.
o Experience with iOS devices and mobile device management (MDM) solutions.
o Strong knowledge of Windows 10 and 11, as well as Microsoft Office and other productivity software.
o Familiarity with network protocols, TCP/IP, DNS, DHCP, etc.
o Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users effectively.
o Strong problem-solving skills and attention to detail.
o Ability to work independently and collaboratively in a fast-paced environment.
o Relevant certifications (e.g., CompTIA A , Microsoft Certified Professional, Apple Certified Support Professional) are a plus.
Additional Information:
o This is a full-time contract position based in RI, covering many offices.
o Occasional overnight stays or evening or weekend work may be required to meet timelines.
o The successful candidate may occasionally need to lift and move computer equipment, up to 50 pounds.
o The successful candidate must have reliable transportation. This position will be on the road very frequently.
Skills
Win10, migration, Desktop Pc Support, Deployment, Customer Care, Application Deployment, Documentation Process, software installation, hardware troubleshooting, troubleshooting, ticketing system, Windows 10, Support, Hardware, Inventory, Customer service, Asset management, Microsoft office, Office 365, Active directory, Application support, Pc troubleshooting, Hardware support, imaging software, windows 11, O365, Outlook, refresh, Servicenow, cherwell, Help desk, Sccm, Install, Technical support, Configuration, printers, Imaging, Remote support
Additional Skills & Qualifications
Great organization skills and customer service skills are necessary. Strong work ethic and problem resolutions skills are required.
Mileage rates are based on the maximum federal mileage rate.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $40.00
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Providence,RI.
Application Deadline
This position will be accepting applications until Jan 10, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $25 - $40
