Helpdesk Engineer

Helpdesk Engineer
Location: Andover, MA
Schedule: 4-day workweek, 10-hour shifts. Open availability for nights and weekends is required.

Job Description: Join an essential team dedicated to delivering outstanding end-user support in a global, fast-paced environment. As a Helpdesk Engineer, you will contribute to the seamless operation of critical IT systems, supporting both Mac and Windows platforms. This is an exclusive opportunity for driven IT professionals to be part of a cutting-edge, innovative project with long-term potential.
Duties and Responsibilities:

• Provide end-user support via calls, emails, and walk-ups for both Mac and Windows systems.
• Troubleshoot and resolve software break/fix issues.
• Perform hardware support and new image builds.
• Manage incidents and update/close tickets for an in-house customer using an ITSM platform.
• Deliver Install, Move, Add, Change (IMAC) support.
• Triage and resolve configuration issues related to operating systems.
• Reinstall software, drivers, and add-ins.
• Support other IT-related tasks as needed to maintain operational efficiency.

Required Experience:

• Experience in computer configuration and repair.
• Minimum of 3 years experience in end-user support.
• 3 years experience with incident management and/or IT ticketing systems.
• Proficiency with SMS (or equivalent) to manage systems and applications.
• Experience with MS Active Directory.
• Familiarity with O365, AWS, OKTA, or similar tools, with skills above a basic level.

Skills: Help desk support, desktop support, Active Directory, troubleshooting, Office 365, service desk, technical support, Windows, Mac, AWS, OKTA, ITSM ticketing, ServiceNow.
Additional Qualifications:

• Strong interpersonal and customer service skills, with the ability to provide "white-glove" service in a customer-facing role.
• Experience in both Mac and Windows environments, with expertise in Active Directory, MS application support, and OKTA.
• A professional and composed approach in high-pressure global environments.

Shift Options (subject to change):

• Wednesday - Saturday, 6 AM - 4 PM
• Wednesday - Saturday, 4 PM - 2 AM
• Sunday - Wednesday, 6 AM - 4 PM
• Sunday - Wednesday, 4 PM - 2 AM

Additional Information:

• 12-month contract with the possibility of extension.
• Standard drug test required
• 1-2 round interview process.

This is an exciting opportunity for intermediate-level IT professionals to be part of a vital mission. Apply now to help us ensure world-class IT operations and support!
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Andover,MA.
Application Deadline
This position is anticipated to close on Mar 19, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.