What are the responsibilities and job description for the IT Operations Analyst (Level 1 Tech Support) position at TEKsystems c/o Allegis Group?
Job Details
Description
We're seeking a dedicated and detail-oriented IT Operations Analyst I to join our dynamic IT team. This entry-level role is responsible for Level I technical support, system monitoring, and helping ensure smooth IT operations across the organization. If you're passionate about technology, eager to grow, and enjoy working collaboratively, we'd love to hear from you.
Key Responsibilities:
Serve as the first point of contact for technical support (hardware, software, network issues)
Monitor systems and networks to identify and resolve issues proactively
Install, configure, and maintain hardware/software systems
Document technical issues, resolutions, and updates
Support data backup and disaster recovery processes
Ensure reliable connectivity across software applications and mobile devices
Collaborate with the IT team on complex issues
Provide one-on-one technical support and training to end-users as needed
Skills
Help desk, Help desk support, Microsoft office, Microsoft 365, level 1 tech support
Top Skills Details
Help desk, Help desk support, Microsoft office, Microsoft 365
Additional Skills & Qualifications
Ability to come on-site in Kennebunk Maine
Experience Level
Entry Level
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Pay and Benefits
The pay range for this position is $54000.00 - $58240.00/yr.
Will follow up on benefits
Workplace Type
This is a fully onsite position in Kennebunk,ME.
Application Deadline
This position is anticipated to close on Apr 30, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We're seeking a dedicated and detail-oriented IT Operations Analyst I to join our dynamic IT team. This entry-level role is responsible for Level I technical support, system monitoring, and helping ensure smooth IT operations across the organization. If you're passionate about technology, eager to grow, and enjoy working collaboratively, we'd love to hear from you.
Key Responsibilities:
Serve as the first point of contact for technical support (hardware, software, network issues)
Monitor systems and networks to identify and resolve issues proactively
Install, configure, and maintain hardware/software systems
Document technical issues, resolutions, and updates
Support data backup and disaster recovery processes
Ensure reliable connectivity across software applications and mobile devices
Collaborate with the IT team on complex issues
Provide one-on-one technical support and training to end-users as needed
Skills
Help desk, Help desk support, Microsoft office, Microsoft 365, level 1 tech support
Top Skills Details
Help desk, Help desk support, Microsoft office, Microsoft 365
Additional Skills & Qualifications
Ability to come on-site in Kennebunk Maine
Experience Level
Entry Level
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Pay and Benefits
The pay range for this position is $54000.00 - $58240.00/yr.
Will follow up on benefits
Workplace Type
This is a fully onsite position in Kennebunk,ME.
Application Deadline
This position is anticipated to close on Apr 30, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $54,000 - $58,240
