It Support Specialist

Description
Provide on-site IT support and troubleshooting for a Mac-based environment with around 150-175 users
Assist with tasks such as printer management, new system setup, and providing white-glove service to employees
Leverage Zendesk ticketing system to respond to and resolve IT-related issues, with the expectation of finding a solution by the end of the day
Familiarity with Okta and Zendesk is preferred, as the company's tools and processes can be complex for new hires
Strong communication skills to provide support to non-technical users, including remote employees
Willingness to learn and adapt to the company's unique setup and processes
Flexible schedule to accommodate last-minute requests and changes
Skills
okta, zendesk, white glove, communication, troubleshooting, mac, outlook, gsuite
Top Skills Details
okta,zendesk,white glove,communication,troubleshooting,mac,outlook,gsuite
Additional Skills & Qualifications
- OS Environment: We primarily operate in a MacBook environment.
- Identity Provider (IdP): We use Okta for identity management.
- Mobile Device Management (MDM): Jamf is our tool of choice for managing devices.
- Outlook for email, but use google drive and sheets
- Two-Factor Authentication (2FA): We use Okta Verify for enhanced security.
- Ticketing System: Our support operations run through Zendesk.
- Email: We use Outlook
- Video Conferencing: We use Zoom for meetings and collaboration.
- Internal/External Chat: Slack is our primary communication platform.
- SaaS Applications: We also rely on a variety of other SaaS applications to support our workflow and services.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $28.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oakland,CA.
Application Deadline
This position is anticipated to close on Apr 1, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.