What are the responsibilities and job description for the IT Support Technician position at TEKsystems c/o Allegis Group?
Job Details
Description
Looking for a level 1 or 2, IT Support technician for an ongoing contract within their enterprise IT team, supporting operational (and occasionally project needs) for their smaller manufacturing plant in Muscatine, IA. This contract will replicate a full-time opportunity, will be a long-term position with benefits, PTO etc.
On a day-to-day basis this technician will be assisting the end users on site with issues related to hardware, software, Office 365, mail, passwords, functionality and general enterprise support for Windows Enterprise, Microsoft Office Suite, and other various manufacturing related technology. This technician will be taking on the bulk of the L1 Service Desk calls and freeing up other technicians for project based work (upgrades, implementations etc.)
Ramping up production across it's plants and adding more lines of factory machinery, they are looking to add people to overnight shifts to increase productivity. This Tech will be the sole point of contact across 3 production sites on its overnight shift. They are really going to be looking for the right person from a personality standpoint to be able to absorb the work, but also work alone.
Shift requirement:
Monday - Friday either 8 a.m. - 5 p.m. or 6 a.m. - 3:30 p.m
Day-day responsibilities:
- Primarily Service Desk and Desktop support for local users, mostly written ticket requests responding to a shared queue.
- End Users are factory and office workers at the Muscatine IA location (400 Employees)
- Most calls go to Help Desk at Greene, and are rerouted to this location.
Nice-to-haves:
Familiarity with ServiceNOW (3C Logic)**
TeamViewer (remote control of users PC)
Project Experience
Desktop Support, Deployment, Imaging, Hardware replacements, Swaps etc.
Level 1 /2 =
Get a phone call/ticket, call customer and do basic PC/network troubleshooting...
Example issues:
- "My outlook isn't working"
- "Need a computer upgrade"
- Devices aren't working in the field
- "My mouse isn't working"
- Basic PC troubleshooting, then of they can't fix it then escalate to the next level
- Capable of putting "Guns" onto the wireless network and program it (follow steps)
- Troubleshoot a printer- "it's not working and if follow instructions"
- TeamViewer - remote control access to user computers.
Skills
Troubleshooting, help desk support, service desk, Customer service, Technical support, Help desk, Hardware, Windows, Desktop, customer service skills, office 365, itsm, microsoft office, Windows 10
Top Skills Details
Troubleshooting,help desk support,service desk,Customer service,Technical support,Help desk,Hardware,Windows,Desktop,customer service skills
Additional Skills & Qualifications
The Primary Training Plan for the first Month would be as follows
1. Shadow tickets to learn our process, see how we communicate with the end user, etc.
2. Learn Service Now and 3CLogic, entering and responding to tickets.
3. Get experience with answering help desk calls and routing tickets.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $17.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Muscatine,IA.
Application Deadline
This position is anticipated to close on Apr 12, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Looking for a level 1 or 2, IT Support technician for an ongoing contract within their enterprise IT team, supporting operational (and occasionally project needs) for their smaller manufacturing plant in Muscatine, IA. This contract will replicate a full-time opportunity, will be a long-term position with benefits, PTO etc.
On a day-to-day basis this technician will be assisting the end users on site with issues related to hardware, software, Office 365, mail, passwords, functionality and general enterprise support for Windows Enterprise, Microsoft Office Suite, and other various manufacturing related technology. This technician will be taking on the bulk of the L1 Service Desk calls and freeing up other technicians for project based work (upgrades, implementations etc.)
Ramping up production across it's plants and adding more lines of factory machinery, they are looking to add people to overnight shifts to increase productivity. This Tech will be the sole point of contact across 3 production sites on its overnight shift. They are really going to be looking for the right person from a personality standpoint to be able to absorb the work, but also work alone.
Shift requirement:
Monday - Friday either 8 a.m. - 5 p.m. or 6 a.m. - 3:30 p.m
Day-day responsibilities:
- Primarily Service Desk and Desktop support for local users, mostly written ticket requests responding to a shared queue.
- End Users are factory and office workers at the Muscatine IA location (400 Employees)
- Most calls go to Help Desk at Greene, and are rerouted to this location.
Nice-to-haves:
Familiarity with ServiceNOW (3C Logic)**
TeamViewer (remote control of users PC)
Project Experience
Desktop Support, Deployment, Imaging, Hardware replacements, Swaps etc.
Level 1 /2 =
Get a phone call/ticket, call customer and do basic PC/network troubleshooting...
Example issues:
- "My outlook isn't working"
- "Need a computer upgrade"
- Devices aren't working in the field
- "My mouse isn't working"
- Basic PC troubleshooting, then of they can't fix it then escalate to the next level
- Capable of putting "Guns" onto the wireless network and program it (follow steps)
- Troubleshoot a printer- "it's not working and if follow instructions"
- TeamViewer - remote control access to user computers.
Skills
Troubleshooting, help desk support, service desk, Customer service, Technical support, Help desk, Hardware, Windows, Desktop, customer service skills, office 365, itsm, microsoft office, Windows 10
Top Skills Details
Troubleshooting,help desk support,service desk,Customer service,Technical support,Help desk,Hardware,Windows,Desktop,customer service skills
Additional Skills & Qualifications
The Primary Training Plan for the first Month would be as follows
1. Shadow tickets to learn our process, see how we communicate with the end user, etc.
2. Learn Service Now and 3CLogic, entering and responding to tickets.
3. Get experience with answering help desk calls and routing tickets.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $17.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Muscatine,IA.
Application Deadline
This position is anticipated to close on Apr 12, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $17 - $23
