What are the responsibilities and job description for the IT Support Technician position at TEKsystems?
On a day-to-day basis this technician will be assisting the end users on site with issues related to hardware, software, Office 365, mail, passwords, functionality and general enterprise support for Windows Enterprise, Microsoft Office Suite, and other various manufacturing related technology. This technician will be taking on the bulk of the L1 Service Desk calls and freeing up other technicians for project based work (upgrades, implementations etc.)
Shift requirement:
- Mon - Friday
- 4pm - 12am
Monday - Friday either 8 a.m. - 5 p.m. or 6 a.m. - 3:30 p.m
Day-day responsibilities:
- Primarily Service Desk and Desktop support for local users, mostly written ticket requests responding to a shared queue.
Nice-to-haves:
Familiarity with ServiceNOW (3C Logic)**
TeamViewer (remote control of users PC)
Project Experience
Desktop Support, Deployment, Imaging, Hardware replacements, Swaps etc.
Level 1 /2 =
Get a phone call/ticket, call customer and do basic PC/network troubleshooting...
Example issues:
- "My outlook isn't working"
- "Need a computer upgrade"
- Devices aren't working in the field
- "My mouse isn't working"
- Basic PC troubleshooting, then of they can't fix it then escalate to the next level
- Capable of putting "Guns" onto the wireless network and program it (follow steps)
- Troubleshoot a printer- "it's not working and if follow instructions"
- TeamViewer - remote control access to user computers.
*Pay and Benefits*
The pay range for this position is $17.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Muscatine,IA.
*Application Deadline*
This position is anticipated to close on Apr 11, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Shift requirement:
- Mon - Friday
- 4pm - 12am
Monday - Friday either 8 a.m. - 5 p.m. or 6 a.m. - 3:30 p.m
Day-day responsibilities:
- Primarily Service Desk and Desktop support for local users, mostly written ticket requests responding to a shared queue.
Nice-to-haves:
Familiarity with ServiceNOW (3C Logic)**
TeamViewer (remote control of users PC)
Project Experience
Desktop Support, Deployment, Imaging, Hardware replacements, Swaps etc.
Level 1 /2 =
Get a phone call/ticket, call customer and do basic PC/network troubleshooting...
Example issues:
- "My outlook isn't working"
- "Need a computer upgrade"
- Devices aren't working in the field
- "My mouse isn't working"
- Basic PC troubleshooting, then of they can't fix it then escalate to the next level
- Capable of putting "Guns" onto the wireless network and program it (follow steps)
- Troubleshoot a printer- "it's not working and if follow instructions"
- TeamViewer - remote control access to user computers.
*Pay and Benefits*
The pay range for this position is $17.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Muscatine,IA.
*Application Deadline*
This position is anticipated to close on Apr 11, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $17 - $23
