Member Services Specialist

Description
Under the supervision of the Member Services Supervisor and the direction of the Member Services Manager, the Member Services Representative will perform new member welcome calls and respond to inquiries from members and providers regarding Plan benefits, Plan policies, Member Portal, claims issues and facilitate appropriate resolutions. The incumbent will have daily and extensive contact with members and service providers to resolve complex issues, interpret policies/procedures, explain benefits, respond to requests for service, survey members and solve problems.
Additional Skills & Qualifications
High school Diploma
Typing Certificate of 45 NWPM
Customer service experience
Bilingual Spanish/English (Tier I) Certificate preferred
Mon-Fri 8am-5pm
Experience Level
Expert Level
#westpriority25
Pay and Benefits
The pay range for this position is $16.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Bakersfield,CA.
Application Deadline
This position is anticipated to close on Mar 17, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.