What are the responsibilities and job description for the PC Desktop Support Technician position at TEKsystems c/o Allegis Group?
Job Details
Description
Job Title: Desktop Support Specialist
Looking for a Desktop Support Tech who has worked in a lab or pharma or bio-tech environment that is GMP compliant. Must have supported Windows OS.
Top Skills:
- Experience working in a GMP environment
- Experience supporting end user Windows environment
- Cyber Security Knowledge
- Understanding and experience with Network databases servers and PCs
- Knowledge of Incident problem and asset management
- 3 years of Experience Planning and leading small and medium-sized projects .
- 3 years of Experience Supporting multiple projects ability to multi-task .
PURPOSE AND SCOPE OF POSITION:
The Benchtop Support specialist position will be responsible for providing IT support in our Digital Plant organization working to support enhance and maintain compliance for the GxP benchtop systems and instrumentation as well as site and global applications used within the manufacturing quality and quality control organizations. This position requires a passion for IT validation and compliance. Project management and business analyst skillsets within the role as the position requires the ability to work with diverse cross-functional teams in a highly matrix organization.
The candidate should have at least 5 years of experience in pharma/biotech with experience in Laboratory equipment benchtop instrumentation and Quality System disciplines. The candidate needs to understand shop floor activities Good Manufacturing Practices GMPs electronic change management and process automation in addition to prior manufacturing enterprise systems support.
REQUIRED COMPETENCIES: Knowledge Skills and Abilities:
- Comprehensive knowledge of Data Integrity guidance GxP compliance Software Development Life Cycle and Good Documentation Practices.
- Comprehensive knowledge of SOPs cGMPs and other compliance requirements and regulatory guidelines FDA EU and the know how to work and manage within a regulatory environment.
- Demonstrated leadership skills and the ability to negotiate in a complex environment.
- Excellent verbal and written communication skills.
- The ability to plan and lead small and medium size projects and enhancements.
- The candidate needs to be self-driven and capable of prioritizing.
- The candidate should have an expanding understanding of network databases servers and PCs.
- Understanding of administration and usage of TFF systems Nucleic Counters Mixer Filler FIT Veeva Document Management System Infinity ServiceNow and emerging technology is preferred.
- Ability to apply lean and OpEx principles.
- The successful candidate will possess the professionalism and technical competency required to represent the department before our stakeholders regulatory agencies and management.
Education and Experience:
- Bachelors degree in life sciences engineering or computer field or equivalent experience.
- Experience working in regulated industries such as Biotech Pharmaceutical and Medical Devices familiarity supporting benchtop instruments and applications within a GxP compliant manufacturing or laboratory setting preferred.
- Demonstrated track record of IT Support in a fast-paced regulated environment supporting benchtop instruments quality and lab applications
DUTIES AND RESPONSIBILITIES:
- Provide support and enhancements for the administration of benchtop instrumentation applications PC hardware and IT administrative tools within a GxP environment. Support would encompass various instrument types such as cellometers plate readers and flow cytometers throughout the site which include laboratory and manufacturing buildings.
- Support administration of quality and laboratory applications including their software development life cycle activities and technical support.
- Provide ownership of assets and utilize BMS systems to support changes incidents problems and asset management activities for the support of benchtop equipment and lab and quality systems.
- Execute and update documentation for the support of benchtop equipment and lab and quality systems to ensure assets are reliable accessible and secure.
- Execute and/or leads multiple projects and technical work assignments as a point of contact for project stakeholders.
- Lead or provide supporting activities within the quality management system Infinity
- Liaison with global partners within the BMS organization to align on solutions and implementation plans for benchtop instrumentation and performs system installations configurations administrative and support functions including system validation lifecycles and training.
- Provide local administrative support and liaison with global partners for the site quality systems and quality control supporting applications completing tasks such as application periodic reviews user access reviews and account administration.
- Provide digital plant subject matter expertise SME to multi-function teams advises operations on application configurations data integrity cyber security and defend work before regulatory agencies.
- Ensure alignment with BMS directives and industry guidelines for applications.
- Execute on technology improvements and efficiency opportunities to improve business and compliance.
- Provide on-call support as needed for commercial operations.
Working Conditions:
Office and Lab/Clean room environments PPE required at times.
Physical Demands:
Ability to move computers and monitors from prep room to labs lifting up to 25lbs.
The starting hourly compensation for this assignment is a range from 18.92 - 24.03. While the final individual compensation will be determined by your employer of record and not BMS factors that will be included in making the final determination may include the characteristics of the assignment such as demonstrated experience required skill and the geographic location where the job is performed. The starting hourly compensation may be subject to change.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $23.53 - $23.53/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Bothell,WA.
Application Deadline
This position is anticipated to close on Apr 18, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Title: Desktop Support Specialist
Looking for a Desktop Support Tech who has worked in a lab or pharma or bio-tech environment that is GMP compliant. Must have supported Windows OS.
Top Skills:
- Experience working in a GMP environment
- Experience supporting end user Windows environment
- Cyber Security Knowledge
- Understanding and experience with Network databases servers and PCs
- Knowledge of Incident problem and asset management
- 3 years of Experience Planning and leading small and medium-sized projects .
- 3 years of Experience Supporting multiple projects ability to multi-task .
PURPOSE AND SCOPE OF POSITION:
The Benchtop Support specialist position will be responsible for providing IT support in our Digital Plant organization working to support enhance and maintain compliance for the GxP benchtop systems and instrumentation as well as site and global applications used within the manufacturing quality and quality control organizations. This position requires a passion for IT validation and compliance. Project management and business analyst skillsets within the role as the position requires the ability to work with diverse cross-functional teams in a highly matrix organization.
The candidate should have at least 5 years of experience in pharma/biotech with experience in Laboratory equipment benchtop instrumentation and Quality System disciplines. The candidate needs to understand shop floor activities Good Manufacturing Practices GMPs electronic change management and process automation in addition to prior manufacturing enterprise systems support.
REQUIRED COMPETENCIES: Knowledge Skills and Abilities:
- Comprehensive knowledge of Data Integrity guidance GxP compliance Software Development Life Cycle and Good Documentation Practices.
- Comprehensive knowledge of SOPs cGMPs and other compliance requirements and regulatory guidelines FDA EU and the know how to work and manage within a regulatory environment.
- Demonstrated leadership skills and the ability to negotiate in a complex environment.
- Excellent verbal and written communication skills.
- The ability to plan and lead small and medium size projects and enhancements.
- The candidate needs to be self-driven and capable of prioritizing.
- The candidate should have an expanding understanding of network databases servers and PCs.
- Understanding of administration and usage of TFF systems Nucleic Counters Mixer Filler FIT Veeva Document Management System Infinity ServiceNow and emerging technology is preferred.
- Ability to apply lean and OpEx principles.
- The successful candidate will possess the professionalism and technical competency required to represent the department before our stakeholders regulatory agencies and management.
Education and Experience:
- Bachelors degree in life sciences engineering or computer field or equivalent experience.
- Experience working in regulated industries such as Biotech Pharmaceutical and Medical Devices familiarity supporting benchtop instruments and applications within a GxP compliant manufacturing or laboratory setting preferred.
- Demonstrated track record of IT Support in a fast-paced regulated environment supporting benchtop instruments quality and lab applications
DUTIES AND RESPONSIBILITIES:
- Provide support and enhancements for the administration of benchtop instrumentation applications PC hardware and IT administrative tools within a GxP environment. Support would encompass various instrument types such as cellometers plate readers and flow cytometers throughout the site which include laboratory and manufacturing buildings.
- Support administration of quality and laboratory applications including their software development life cycle activities and technical support.
- Provide ownership of assets and utilize BMS systems to support changes incidents problems and asset management activities for the support of benchtop equipment and lab and quality systems.
- Execute and update documentation for the support of benchtop equipment and lab and quality systems to ensure assets are reliable accessible and secure.
- Execute and/or leads multiple projects and technical work assignments as a point of contact for project stakeholders.
- Lead or provide supporting activities within the quality management system Infinity
- Liaison with global partners within the BMS organization to align on solutions and implementation plans for benchtop instrumentation and performs system installations configurations administrative and support functions including system validation lifecycles and training.
- Provide local administrative support and liaison with global partners for the site quality systems and quality control supporting applications completing tasks such as application periodic reviews user access reviews and account administration.
- Provide digital plant subject matter expertise SME to multi-function teams advises operations on application configurations data integrity cyber security and defend work before regulatory agencies.
- Ensure alignment with BMS directives and industry guidelines for applications.
- Execute on technology improvements and efficiency opportunities to improve business and compliance.
- Provide on-call support as needed for commercial operations.
Working Conditions:
Office and Lab/Clean room environments PPE required at times.
Physical Demands:
Ability to move computers and monitors from prep room to labs lifting up to 25lbs.
The starting hourly compensation for this assignment is a range from 18.92 - 24.03. While the final individual compensation will be determined by your employer of record and not BMS factors that will be included in making the final determination may include the characteristics of the assignment such as demonstrated experience required skill and the geographic location where the job is performed. The starting hourly compensation may be subject to change.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $23.53 - $23.53/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Bothell,WA.
Application Deadline
This position is anticipated to close on Apr 18, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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