What are the responsibilities and job description for the Service Desk Analyst position at TEKsystems c/o Allegis Group?
Job Details
Description
This service desk is a level 1 to 1.5. They resolve about 60-65% of their calls on the first call. Whatever isn't resolved gets escalated to a level 2 This is mainly a phone support role, however, they also provide support via e-mail and also support walk ups as well. The break down would be 75% phones, 20% e-mails, and 5% walk ups.
Skills
Help desk, Support, Help desk support, Troubleshooting, Customer service, Active directory, Technical support, Windows 10, Service desk, Windows, Phone support, Office 365
Top Skills Details
Help desk,Support,Help desk support,Troubleshooting,Customer service,Active directory,Technical support,Windows 10
Additional Skills & Qualifications
Additional experience that would be a plus:
Experience with Win 10 as they will be moving to it (80% there currently)
O365 experience
Experience with Service Now
PRIMARY OBJECTIVE(S) OF POSITION
Provide general support to team members by responding to ITS Service desk requests, incident logging, troubleshooting, and providing excellent customer service.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $18.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Minneapolis,MN.
Application Deadline
This position is anticipated to close on Feb 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This service desk is a level 1 to 1.5. They resolve about 60-65% of their calls on the first call. Whatever isn't resolved gets escalated to a level 2 This is mainly a phone support role, however, they also provide support via e-mail and also support walk ups as well. The break down would be 75% phones, 20% e-mails, and 5% walk ups.
Skills
Help desk, Support, Help desk support, Troubleshooting, Customer service, Active directory, Technical support, Windows 10, Service desk, Windows, Phone support, Office 365
Top Skills Details
Help desk,Support,Help desk support,Troubleshooting,Customer service,Active directory,Technical support,Windows 10
Additional Skills & Qualifications
Additional experience that would be a plus:
Experience with Win 10 as they will be moving to it (80% there currently)
O365 experience
Experience with Service Now
PRIMARY OBJECTIVE(S) OF POSITION
Provide general support to team members by responding to ITS Service desk requests, incident logging, troubleshooting, and providing excellent customer service.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $18.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Minneapolis,MN.
Application Deadline
This position is anticipated to close on Feb 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $18 - $23
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