What are the responsibilities and job description for the Service Desk Analyst position at TEKsystems c/o Allegis Group?
Job Details
Description
The right fit will have EXCELLENT customer service and interpersonal skills
This individual will be one of 17 individuals on the Service Desk team. This group is a Tier I/II Service Desk so the ability to handle higher level end user questions is important.
Windows OS, Network, Printer, Password Re-Set, Office 365, VPN/connectivity troubleshooting ability are needed - these are the most common issues.
Process oriented individuals work best on this team - CHS adheres to ITSM/ITIL practices. Having a good understanding of KPI (definition below) is CRITICAL.
A key performance indicator (KPI) is a business metric used to evaluate factors that are crucial to the success of an organization. KPIs differ per organization; business KPIs may be net revenue or a customer loyalty metric, while government might consider unemployment rates.
The culture within the team and at CHS is very strong - there is very limited attrition because CHS is a great company to work for. There is upward mobility within the company due to the size and growth of CHS.
The team had a 96.8 Customer Satisfaction rating from their last end user survey - this is outstanding and a testament to how passionate the team is about taking care of end users. There is a high sense of accountability within the team.
There is a 3 week training period to get familiarized with CHS' environment.
Skills
Support, Troubleshooting, Service desk, Windows 10, Active directory, Office 365
Top Skills Details
Support,Troubleshooting,Service desk,Windows 10,Active directory,Office 365
Additional Skills & Qualifications
1 -2 years of Phone Support experience
Strong knowledge of Windows 10 and Office 365
Network, Printer and VPN Troubleshooting experience is needed
Experience Level
Mid Level
Pay and Benefits
The pay range for this position is $17.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Inver Grove Heights,MN.
Application Deadline
This position is anticipated to close on Feb 20, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The right fit will have EXCELLENT customer service and interpersonal skills
This individual will be one of 17 individuals on the Service Desk team. This group is a Tier I/II Service Desk so the ability to handle higher level end user questions is important.
Windows OS, Network, Printer, Password Re-Set, Office 365, VPN/connectivity troubleshooting ability are needed - these are the most common issues.
Process oriented individuals work best on this team - CHS adheres to ITSM/ITIL practices. Having a good understanding of KPI (definition below) is CRITICAL.
A key performance indicator (KPI) is a business metric used to evaluate factors that are crucial to the success of an organization. KPIs differ per organization; business KPIs may be net revenue or a customer loyalty metric, while government might consider unemployment rates.
The culture within the team and at CHS is very strong - there is very limited attrition because CHS is a great company to work for. There is upward mobility within the company due to the size and growth of CHS.
The team had a 96.8 Customer Satisfaction rating from their last end user survey - this is outstanding and a testament to how passionate the team is about taking care of end users. There is a high sense of accountability within the team.
There is a 3 week training period to get familiarized with CHS' environment.
Skills
Support, Troubleshooting, Service desk, Windows 10, Active directory, Office 365
Top Skills Details
Support,Troubleshooting,Service desk,Windows 10,Active directory,Office 365
Additional Skills & Qualifications
1 -2 years of Phone Support experience
Strong knowledge of Windows 10 and Office 365
Network, Printer and VPN Troubleshooting experience is needed
Experience Level
Mid Level
Pay and Benefits
The pay range for this position is $17.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Inver Grove Heights,MN.
Application Deadline
This position is anticipated to close on Feb 20, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $17 - $20
