What are the responsibilities and job description for the Bilingual Customer Service Representative position at TEKsystems?
*Description*
*Bilingual CSR ($21.61/HR):*
-Representatives will be responding to incoming contact from consumers that have been victims of identity theft and consumer fraud. Must be able to efficiently document consumer complaints into a secure database and provide educational materials/referrals, while providing A customer service.
-Respond to inbound calls, emails, and voice mails following Standard Operating Procedures
-Answers routine questions from the general public on FHA mortgage programs and HUD properties.
-Utilizes prepared scripts with little or no deviation.
-Enter accurate and detailed information in a Customer Relationship Management application summarizing caller contact data, data about the nature of the request and whether or not a referral was provided.
-Warm transfers calls that are not in the Knowledge Base to the applicable Homeownership Center (HOC).
*Skills*
customer service, call center, customer support, bilingual, Spanish
*Additional Skills & Qualifications*
-High School Diploma or GED
-2 years of Customer Service Experience in Call Center Setting
-Reliable transportation
-Open to working between 8am-8pm
*Pay and Benefits*
The pay range for this position is $21.61/hr
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
*This is a fully onsite position in Indianapolis,IN.*
*Pay and Benefits*
The pay range for this position is $21.61 - $23.32/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Indianapolis,IN.
*Application Deadline*
This position is anticipated to close on Feb 17, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Bilingual CSR ($21.61/HR):*
-Representatives will be responding to incoming contact from consumers that have been victims of identity theft and consumer fraud. Must be able to efficiently document consumer complaints into a secure database and provide educational materials/referrals, while providing A customer service.
-Respond to inbound calls, emails, and voice mails following Standard Operating Procedures
-Answers routine questions from the general public on FHA mortgage programs and HUD properties.
-Utilizes prepared scripts with little or no deviation.
-Enter accurate and detailed information in a Customer Relationship Management application summarizing caller contact data, data about the nature of the request and whether or not a referral was provided.
-Warm transfers calls that are not in the Knowledge Base to the applicable Homeownership Center (HOC).
*Skills*
customer service, call center, customer support, bilingual, Spanish
*Additional Skills & Qualifications*
-High School Diploma or GED
-2 years of Customer Service Experience in Call Center Setting
-Reliable transportation
-Open to working between 8am-8pm
*Pay and Benefits*
The pay range for this position is $21.61/hr
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
*This is a fully onsite position in Indianapolis,IN.*
*Pay and Benefits*
The pay range for this position is $21.61 - $23.32/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Indianapolis,IN.
*Application Deadline*
This position is anticipated to close on Feb 17, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $22 - $23
