What are the responsibilities and job description for the Bilingual Customer Service Representative position at TEKsystems?
*Job Description (Bilingual Customer Service Representative)*
* Main responsibility is to handle inbound calls from customers and coordinates with the Dispatch and Scheduling teams to ensure customer orders are met in a timely manager and customer satisfaction remains high.
* Assisting with customer relations and order taking. (60-80 calls per day on average)
* Customer will call to place order, follow up on an order, or change an order and the CSR must understand the customer need, partner with Sales or Dispatch to get the product to the customer/solve the customer's problem in a timely manner and follow up with the customer to confirm they've been taken care of.
*Desired Skills & Qualifications*
* Bilingual (Spanish) preferred but NOT required.
* Previous Customer Service experience (2 years)
* Previous Call Center experience (2 years)
* Background in shipping/logistics
* B2B operations support
*Work Environment*
* Required to work on-site/in-office.
* Schedule will be M-F 8:30-5pm with a 30-minute lunch.
* Five week training schedule is 6:30-3pmwith a 30-minute lunch.
* Cubicle environment and will be using dual monitors. There are a team of 15 made up of dispatchers, CSRS, and then a few specialist roles.
* Concrete manufacturing company that has locations all over the Bay Area.
Thank you for your consideration and please apply directly with an updated resume. Upon review of your application, you may receive a phone call from a TEKsystems Recruiter to discuss the next steps in our hiring process!
*Pay and Benefits*
The pay range for this position is $22.00 - $25.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Livermore,CA.
*Application Deadline*
This position will be accepting applications until Jan 24, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
* Main responsibility is to handle inbound calls from customers and coordinates with the Dispatch and Scheduling teams to ensure customer orders are met in a timely manager and customer satisfaction remains high.
* Assisting with customer relations and order taking. (60-80 calls per day on average)
* Customer will call to place order, follow up on an order, or change an order and the CSR must understand the customer need, partner with Sales or Dispatch to get the product to the customer/solve the customer's problem in a timely manner and follow up with the customer to confirm they've been taken care of.
*Desired Skills & Qualifications*
* Bilingual (Spanish) preferred but NOT required.
* Previous Customer Service experience (2 years)
* Previous Call Center experience (2 years)
* Background in shipping/logistics
* B2B operations support
*Work Environment*
* Required to work on-site/in-office.
* Schedule will be M-F 8:30-5pm with a 30-minute lunch.
* Five week training schedule is 6:30-3pmwith a 30-minute lunch.
* Cubicle environment and will be using dual monitors. There are a team of 15 made up of dispatchers, CSRS, and then a few specialist roles.
* Concrete manufacturing company that has locations all over the Bay Area.
Thank you for your consideration and please apply directly with an updated resume. Upon review of your application, you may receive a phone call from a TEKsystems Recruiter to discuss the next steps in our hiring process!
*Pay and Benefits*
The pay range for this position is $22.00 - $25.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Livermore,CA.
*Application Deadline*
This position will be accepting applications until Jan 24, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $22 - $25
