What are the responsibilities and job description for the Bilingual Spanish/English Customer Service position at TEKsystems?
*Description*
Job Summary:
The Producer Services Representative role supports the Producer Services contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment demonstrate attention to detail excel in communication and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition assisting with functions that include but is not limited to:
Responsibilities
- Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment
- Assume ownership and timeliness in handling callers requests in an efficient accurate and professional manner
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments
- Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries
- Maintain performance and quality standards
- Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience
- Work collaboratively with team members and business partners to provide a positive customer experience for our caller
- Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST work overtime and weekends as needed
- Complete additional tasks and other projects/duties as assigned
Qualifications
- Minimum of high school diploma or equivalent college degree or currently pursuing is preferred.
- 1 years experience of call center
- Customer- focused mindset and dedication to providing exceptional service to employees
- Previous experience in a high-volume contact center with a focus on decision making problem solving and delivering superior customer service is a plus!
- Outstanding effective and service focused communication skills both verbal and written
- Proficient in computer skills multi-application navigation and multi-tasking
- Accepts accountability
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $22.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Phoenix,AZ.
*Application Deadline*
This position is anticipated to close on Mar 10, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Summary:
The Producer Services Representative role supports the Producer Services contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment demonstrate attention to detail excel in communication and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition assisting with functions that include but is not limited to:
Responsibilities
- Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment
- Assume ownership and timeliness in handling callers requests in an efficient accurate and professional manner
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments
- Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries
- Maintain performance and quality standards
- Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience
- Work collaboratively with team members and business partners to provide a positive customer experience for our caller
- Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST work overtime and weekends as needed
- Complete additional tasks and other projects/duties as assigned
Qualifications
- Minimum of high school diploma or equivalent college degree or currently pursuing is preferred.
- 1 years experience of call center
- Customer- focused mindset and dedication to providing exceptional service to employees
- Previous experience in a high-volume contact center with a focus on decision making problem solving and delivering superior customer service is a plus!
- Outstanding effective and service focused communication skills both verbal and written
- Proficient in computer skills multi-application navigation and multi-tasking
- Accepts accountability
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $22.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Phoenix,AZ.
*Application Deadline*
This position is anticipated to close on Mar 10, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $22 - $23
