What are the responsibilities and job description for the Bilingual Technical Support Specialist position at TEKsystems?
Description:
We are seeking a dedicated Technical Support Specialist to join our technical support center. In this role, you will support merchants in setting up their payment processing software and devices (Point of Sale Systems), including gateways. Your responsibilities will include installations, troubleshooting various devices, and employing a variety of tactics to resolve issues. This team is crucial to our merchant onboarding process, as they set up, install, and resolve terminals for all new merchants. A strong customer service and sales mentality is essential.
Responsibilities:
* Provide shipping confirmations and assist merchants in setting up their new terminals.
* Troubleshoot broken terminals and work closely with merchants to ensure all issues are resolved.
* Manage a queue/ticketing system, with calls ranging from 5 minutes to over an hour to resolve merchant issues.
Nice to Have Skills:
* Previous experience in payment processing.
* Experience working in a retail environment and helping customers resolve problems.
* Experience in a call center/queue/ticketing environment.
* Familiarity with POS systems (e.g., Clover, PAX, Dejavoo, ELO).
If you have a passion for customer service and technical support, and you thrive in a fast-paced environment, we would love to hear from you!
#westpriority25
*Pay and Benefits*
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Tempe,AZ.
*Application Deadline*
This position is anticipated to close on Mar 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking a dedicated Technical Support Specialist to join our technical support center. In this role, you will support merchants in setting up their payment processing software and devices (Point of Sale Systems), including gateways. Your responsibilities will include installations, troubleshooting various devices, and employing a variety of tactics to resolve issues. This team is crucial to our merchant onboarding process, as they set up, install, and resolve terminals for all new merchants. A strong customer service and sales mentality is essential.
Responsibilities:
* Provide shipping confirmations and assist merchants in setting up their new terminals.
* Troubleshoot broken terminals and work closely with merchants to ensure all issues are resolved.
* Manage a queue/ticketing system, with calls ranging from 5 minutes to over an hour to resolve merchant issues.
Nice to Have Skills:
* Previous experience in payment processing.
* Experience working in a retail environment and helping customers resolve problems.
* Experience in a call center/queue/ticketing environment.
* Familiarity with POS systems (e.g., Clover, PAX, Dejavoo, ELO).
If you have a passion for customer service and technical support, and you thrive in a fast-paced environment, we would love to hear from you!
#westpriority25
*Pay and Benefits*
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Tempe,AZ.
*Application Deadline*
This position is anticipated to close on Mar 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $25
