What are the responsibilities and job description for the Call Center Representative position at TEKsystems?
Call Center Representative
Location: Melville, NY (onsite NOT remote)
Schedule: Monday-Friday 9AM-5PM full time
*Job Description:*
We are seeking a dedicated and detail-oriented individual to join our Call Center team. The ideal candidate will be responsible for setting appointments through both inbound and outbound calls, handling a high volume of calls at times.
*Key Responsibilities:*
* Schedule appointments via inbound and outbound calls from our Call Center.
* Update patient demographics and pre-register in EPIC (training will be provided).
* Accurately capture, enter, and report data to management.
* Ensure timely provision of services.
* Meet key performance indicators.
* Report discrepancies and identify areas for improvement to supervisors.
* Participate in special projects and assignments as needed.
*Additional Skills & Qualifications:*
* Excellent computer and typing skills.
* High School diploma or equivalent.
* Strong oral, listening, and written communication skills.
* Ability to multitask, managing telephone and computer simultaneously.
* Capability to work independently with minimal supervision.
* High level of customer service and satisfaction.
* Exceptional attention to detail and organizational skills.
* Above-average ability to analyze, assess, and solve caller needs.
* Ability to learn and apply new information and concepts in the area of responsibility.
* Must be a team player.
*Pay and Benefits*
The pay range for this position is $45425.00 - $49375.00/yr.
Full benefits Med Dental Vision - Great PTO package
*Workplace Type*
This is a fully onsite position in Melville,NY.
*Application Deadline*
This position is anticipated to close on Apr 29, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Location: Melville, NY (onsite NOT remote)
Schedule: Monday-Friday 9AM-5PM full time
*Job Description:*
We are seeking a dedicated and detail-oriented individual to join our Call Center team. The ideal candidate will be responsible for setting appointments through both inbound and outbound calls, handling a high volume of calls at times.
*Key Responsibilities:*
* Schedule appointments via inbound and outbound calls from our Call Center.
* Update patient demographics and pre-register in EPIC (training will be provided).
* Accurately capture, enter, and report data to management.
* Ensure timely provision of services.
* Meet key performance indicators.
* Report discrepancies and identify areas for improvement to supervisors.
* Participate in special projects and assignments as needed.
*Additional Skills & Qualifications:*
* Excellent computer and typing skills.
* High School diploma or equivalent.
* Strong oral, listening, and written communication skills.
* Ability to multitask, managing telephone and computer simultaneously.
* Capability to work independently with minimal supervision.
* High level of customer service and satisfaction.
* Exceptional attention to detail and organizational skills.
* Above-average ability to analyze, assess, and solve caller needs.
* Ability to learn and apply new information and concepts in the area of responsibility.
* Must be a team player.
*Pay and Benefits*
The pay range for this position is $45425.00 - $49375.00/yr.
Full benefits Med Dental Vision - Great PTO package
*Workplace Type*
This is a fully onsite position in Melville,NY.
*Application Deadline*
This position is anticipated to close on Apr 29, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $45,425 - $49,375
