What are the responsibilities and job description for the Remote Call Center Representative - $20/HR position at TEKsystems?
IMMEDIATE REMOTE CALL CENTER JOB OPPORTUNITY
OPPORTUNITY TO WORK FOR ONE OF THE LARGEST BENEFITS ENROLLMENT ORGANIZATIONS IN THE AREA
EQUIPMENT PROVIDED
SHIFT : MUST BE FLEXIBLE BETWEEKN 9AM-7PM EASTERN TIME MONDAY - FRIDAY (AN 8 HOUR SHIFT WILL BE ASSIGNED TO YOU)
20 / HR
Qualifications :
2 years of call center experience
Microsoft office proficient
Experience working with a CRM system
Excellent communication skills
Responsibilities :
Provide various external and internal callers with timely, accurate, and customer-focused disability and / or life and / or leave claim information. Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc.
Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user. Issue timely and accurate claim acknowledgement correspondence. Process incoming documents with high coding integrity and distribute immediately.
Remain fully compliant with operational standards. Meet or exceed call center operational metrics.
Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Take appropriate actions to earn the caller's trust.
Anticipate customer needs and take action.
Pay and Benefits
The pay range for this position is $18.00 - $20.00 / hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off / Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Mar 5, 2025.
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $18 - $20
