What are the responsibilities and job description for the Call Center Specialist position at TEKsystems?
Key Responsibilities
The successful candidate will be responsible for:
- Providing exceptional customer service through proactive communication, problem-solving, and issue resolution
- Responding to customer inquiries, resolving issues, and providing product information in a timely and professional manner
- Working collaboratively with internal teams to ensure seamless customer experience
- Meeting or exceeding performance metrics, including response time, first-call resolution, and customer satisfaction
We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) retirement plan, life insurance, and employee assistance program. We also provide opportunities for professional growth and development, including training and mentorship programs.
