What are the responsibilities and job description for the Customer Service Account Specialist position at TEKsystems?
*Description*
Summary:
The Customer Service Account Specialist acts as an extension of sales and is responsible for managing customer accounts, processing orders, and providing all necessary information to customers.
Duties and Responsibilities:
*Receive and accurately process all orders via phone, fax, website, email, and EDI from customers in a fast-paced environment.
*Provide knowledgeable answers to questions regarding product, product availability, and pricing.
*Reconcile Dealer/National Accounts by auditing transaction records including freight claims, proof of delivery, and processing credit and/or debits when necessary.
*Settle customer invoice discrepancies and ensure accounts are up to date.
*Implement pricing and discounts to various transactions submitted or requested by Sales.
*Process transactions involving government entities.
*Work closely with Sales and Credit departments to ensure proper implementation of programs.
*Process, review, and release Delivery Receipts, up to 200 transactions daily.
*Process "end user" billing.
*Provide customer online support for orders, invoices, credit card payments, and other account information.
*Contact customers and release backorders in a timely manner, in accordance with the customer's request and corporate policies.
*Handle customer complaints in a proper manner in coordination with related departments.
*Partner with Supply Chain team to obtain freight quotes, order status, and assistance for inbound inventory.
*Generate customized daily/weekly reports for customers using Access and Excel.
*Support the department in ensuring proper coverage for customers at all times.
*Skills*
Call center customer service, Account management, Customer service
*Additional Skills & Qualifications*
Essential Knowledge and Skills:
*Effective written and verbal communication skills.
*Superior customer service alongside excellent judgment and decision making.
*Proven track record of ability to handle high call volume with excellent performance levels.
*Must be proficient in the Microsoft Office Suite with an emphasis on Word and Excel.
*Ability to prioritize and manage multiple projects with strong attention to detail.
*Strong team player and ability to interact professionally with internal and external customers.
*2-3 years of related experience
*Customer service and/or call center environment preferred
*High school diploma or GED required
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $21.00 - $24.00
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Santa Ana,CA.
*Application Deadline*
This position will be accepting applications until Jan 15, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Summary:
The Customer Service Account Specialist acts as an extension of sales and is responsible for managing customer accounts, processing orders, and providing all necessary information to customers.
Duties and Responsibilities:
*Receive and accurately process all orders via phone, fax, website, email, and EDI from customers in a fast-paced environment.
*Provide knowledgeable answers to questions regarding product, product availability, and pricing.
*Reconcile Dealer/National Accounts by auditing transaction records including freight claims, proof of delivery, and processing credit and/or debits when necessary.
*Settle customer invoice discrepancies and ensure accounts are up to date.
*Implement pricing and discounts to various transactions submitted or requested by Sales.
*Process transactions involving government entities.
*Work closely with Sales and Credit departments to ensure proper implementation of programs.
*Process, review, and release Delivery Receipts, up to 200 transactions daily.
*Process "end user" billing.
*Provide customer online support for orders, invoices, credit card payments, and other account information.
*Contact customers and release backorders in a timely manner, in accordance with the customer's request and corporate policies.
*Handle customer complaints in a proper manner in coordination with related departments.
*Partner with Supply Chain team to obtain freight quotes, order status, and assistance for inbound inventory.
*Generate customized daily/weekly reports for customers using Access and Excel.
*Support the department in ensuring proper coverage for customers at all times.
*Skills*
Call center customer service, Account management, Customer service
*Additional Skills & Qualifications*
Essential Knowledge and Skills:
*Effective written and verbal communication skills.
*Superior customer service alongside excellent judgment and decision making.
*Proven track record of ability to handle high call volume with excellent performance levels.
*Must be proficient in the Microsoft Office Suite with an emphasis on Word and Excel.
*Ability to prioritize and manage multiple projects with strong attention to detail.
*Strong team player and ability to interact professionally with internal and external customers.
*2-3 years of related experience
*Customer service and/or call center environment preferred
*High school diploma or GED required
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $21.00 - $24.00
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Santa Ana,CA.
*Application Deadline*
This position will be accepting applications until Jan 15, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $21 - $24
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