What are the responsibilities and job description for the Customer Service Representative Opportunity position at TEKsystems?
Job Overview:
This position is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and resolving complex issues in a fast-paced environment.
About the Job:
We are seeking highly motivated and skilled professionals to join our team as Insurance Customer Service Representatives. As a member of our team, you will be responsible for providing top-notch customer service and support to our clients.
Key Responsibilities:
- Provide accurate and timely responses to customer inquiries via phone, email, and chat
- Analyze information to make informed decisions and resolve complex issues
- Demonstrate strong communication and interpersonal skills to build rapport with customers
- Work effectively in a team environment to achieve common goals
- Maintain high levels of productivity and quality standards
Requirements:
- High school diploma or equivalent required; college degree or currently pursuing preferred
- 1-2 years of customer service experience in a high-volume contact center environment
- Strong decision-making velocity and ability to work under pressure
- Proficient computer skills, including Microsoft 360 and multi-monitor usage
Benefits:
- Competitive pay rate: $20.00 - $20.00 per hour
- Eligibility for benefits, including medical, dental, and vision insurance
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available
- Short and long-term disability insurance
- Health Spending Account (HSA)
- Transportation benefits and Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Salary : $20
