What are the responsibilities and job description for the Customer Support Manager position at TEKsystems?
*Description*
This Customer Support Manager will provide direct supervisory and administrative oversight and direction to staff that coordinate and direct information technology activities in the Corridors Program Office.
Required Skills:
1.Supervising employees by communicating regularly, motivating, training, evaluating, planning and directing their work.
2.Assisting with troubleshooting computer systems and related software.
3.Learning about and providing technical assistance and routine maintenance of specialized software applications.
4.Providing support for other IT related hardware devices such as networked printers, smartphones, etc.
5.Performing advanced troubleshooting to determine cause of problems.
6.Installing, configuring, and providing support for Service Desk tickets, as assigned.
7.Providing or coordinating Audio Visual (AV) and Video Conferencing (VC) support as needed. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.
8 . Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment
9. Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
10. Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
11. Ability to do advanced troubleshooting on various manufacturers of computers
12. Ability to plan, organize, manage and track projects and staff
13. Ability to communicate effectively both verbally and in writing
14. Ability to read, understand, and comply with the department's policies
*Skills*
Desktop, Support, Customer service, Technical support, Troubleshooting, configuration management software, Help desk support, Customer support, virtual support, audiovisual, training development, leadership development, Active directory, Windows 10
*Top Skills Details*
Desktop,Support,Customer service,Technical support,Troubleshooting,configuration management software,Help desk support,Customer support,virtual support,audiovisual,training development,leadership development
*Additional Skills & Qualifications*
-Education: High School diploma or equivalent.
- Experience: 5 to 10 years of IT work experience.
- General Skills:
1. Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
2. Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
3. Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
4. Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
5. Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
6. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
7. Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
8. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
9. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
10. Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $35.00 - $38.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Kissimmee,FL.
*Application Deadline*
This position is anticipated to close on Apr 6, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This Customer Support Manager will provide direct supervisory and administrative oversight and direction to staff that coordinate and direct information technology activities in the Corridors Program Office.
Required Skills:
1.Supervising employees by communicating regularly, motivating, training, evaluating, planning and directing their work.
2.Assisting with troubleshooting computer systems and related software.
3.Learning about and providing technical assistance and routine maintenance of specialized software applications.
4.Providing support for other IT related hardware devices such as networked printers, smartphones, etc.
5.Performing advanced troubleshooting to determine cause of problems.
6.Installing, configuring, and providing support for Service Desk tickets, as assigned.
7.Providing or coordinating Audio Visual (AV) and Video Conferencing (VC) support as needed. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.
8 . Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment
9. Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
10. Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
11. Ability to do advanced troubleshooting on various manufacturers of computers
12. Ability to plan, organize, manage and track projects and staff
13. Ability to communicate effectively both verbally and in writing
14. Ability to read, understand, and comply with the department's policies
*Skills*
Desktop, Support, Customer service, Technical support, Troubleshooting, configuration management software, Help desk support, Customer support, virtual support, audiovisual, training development, leadership development, Active directory, Windows 10
*Top Skills Details*
Desktop,Support,Customer service,Technical support,Troubleshooting,configuration management software,Help desk support,Customer support,virtual support,audiovisual,training development,leadership development
*Additional Skills & Qualifications*
-Education: High School diploma or equivalent.
- Experience: 5 to 10 years of IT work experience.
- General Skills:
1. Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
2. Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
3. Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
4. Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
5. Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
6. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
7. Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
8. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
9. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
10. Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $35.00 - $38.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Kissimmee,FL.
*Application Deadline*
This position is anticipated to close on Apr 6, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $35 - $38
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