What are the responsibilities and job description for the Desktop Support position at TEKsystems?
*Job Description*
The IT Support Engineer plays an integral role in maintaining operations of our IT services and productivity of our end users. The IT Support Engineer will be actively involved in both daily operations as well as project related work. Daily operations will entail coordination and execution of technical support services for users of the company's IT systems including incident and request response and resolution. These activities include responding to user problems for both software and hardware applications, as well as performing installations, modifications and repairs on personal computers, peripheral devices, and software. Other daily activities include tracking hardware and software inventory and providing user training on the use of standard software. Project related work will entail a wide variety of activities including hardware and software migrations, deployment of new services.
Specific Responsibilities:
1. Technical Support
* Respond and resolve to IT incidents and requests.
* Deploy and maintain software and hardware related components necessary to deliver IT services.
2. End User Training
* Deliver periodic trainings on user-relevant topics.
3. Software and Hardware Inventory
* Maintain an accurate inventory of end user hardware and software.
* Ship equipment as necessary.
4. System Administration
* Maintenance and utilization of MDM system.
* Configuration and maintenance of Active Directory policies and OUs.
* Re-image laptops using system image
5. Other duties as required or directed by the Manager
*Additional Skills & Qualifications*
* Must have strong organizational, time management and communication (written and verbal) skills
* Must have strong technical trouble shooting and analytical skills.
* Must have a minimum of 2 years IT technical support experience.
* Must have experience supporting mobile devices (iPad/iPhone)
* Demonstrated ability to work with a wide variety of people, with an emphasis on understanding and appreciating cultural differences.
Desirable:
* Experience in the pharmaceutical, biotech, or life sciences industries preferred.
*Pay and Benefits*
The pay range for this position is $40.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Boston,MA.
*Application Deadline*
This position is anticipated to close on Feb 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The IT Support Engineer plays an integral role in maintaining operations of our IT services and productivity of our end users. The IT Support Engineer will be actively involved in both daily operations as well as project related work. Daily operations will entail coordination and execution of technical support services for users of the company's IT systems including incident and request response and resolution. These activities include responding to user problems for both software and hardware applications, as well as performing installations, modifications and repairs on personal computers, peripheral devices, and software. Other daily activities include tracking hardware and software inventory and providing user training on the use of standard software. Project related work will entail a wide variety of activities including hardware and software migrations, deployment of new services.
Specific Responsibilities:
1. Technical Support
* Respond and resolve to IT incidents and requests.
* Deploy and maintain software and hardware related components necessary to deliver IT services.
2. End User Training
* Deliver periodic trainings on user-relevant topics.
3. Software and Hardware Inventory
* Maintain an accurate inventory of end user hardware and software.
* Ship equipment as necessary.
4. System Administration
* Maintenance and utilization of MDM system.
* Configuration and maintenance of Active Directory policies and OUs.
* Re-image laptops using system image
5. Other duties as required or directed by the Manager
*Additional Skills & Qualifications*
* Must have strong organizational, time management and communication (written and verbal) skills
* Must have strong technical trouble shooting and analytical skills.
* Must have a minimum of 2 years IT technical support experience.
* Must have experience supporting mobile devices (iPad/iPhone)
* Demonstrated ability to work with a wide variety of people, with an emphasis on understanding and appreciating cultural differences.
Desirable:
* Experience in the pharmaceutical, biotech, or life sciences industries preferred.
*Pay and Benefits*
The pay range for this position is $40.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Boston,MA.
*Application Deadline*
This position is anticipated to close on Feb 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $40 - $50
