What are the responsibilities and job description for the Desktop Support position at TEKsystems?
*Description*
They are a non-profit health care system, owned by the state of North Carolina and based in Raleigh, NC. They are made up of 16 hospitals with presence in 52 counties across the state. They are a 660 bed hospital with more than 6,400 staff numbers, and is one of the largest employees in Wake County TEKsystems has been supporting the Field Services team since 2017 with talent resources, helping them with technology transformations and to scale their systems and resources efficiently as they go through acquisitions.
This team is currently looking for a technician to join their team in a long term, extendable contract. This individual will be supporting the hospital and the surrounding ambulatory clinics. Main duties include break/fix tickets and service requests 50% of the time, and 50% of the time they will be supporting projects that include hardware refreshes, deployments, migrations, etc. They will also be spending some time supporting asset management, commissioning and decommission devices.
Some of the break fix issues could be related to PCs, printers (including zebra printers) and other peripheral devices (connectivity), why applications aren't running, putting machines into AD, onboarding new users, and set up of work stations.
They use ServiceNow as their ticketing system, Bomgar to do remote support, they have desktops and VDI. Vocera Support for their Voice Environment, and Empravada Badge Access. They are a citrix environment, some basic EPIC support as well. PATIENT CARE DIRECTLY IMPACTED
The schedule is M-F 2p-10p. It is imperative this person comes with support and maturity in order to be onsite as the sole technician from 6p-11p. These are long term consulting role, which has the right to hire as they hire all of their FTEs through their consultant population.
*Skills*
Desktop, Technical support, Deployment, Imaging, Troubleshooting, Windows 10, networking protocols, Customer service, Migration
*Additional Skills & Qualifications*
Nice to have:
Active Directory- ability to tell where a machine is locate it, and some group policy.
Windows 11 operating system
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $19.23 - $19.23/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Raleigh,NC.
*Application Deadline*
This position is anticipated to close on Apr 15, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
They are a non-profit health care system, owned by the state of North Carolina and based in Raleigh, NC. They are made up of 16 hospitals with presence in 52 counties across the state. They are a 660 bed hospital with more than 6,400 staff numbers, and is one of the largest employees in Wake County TEKsystems has been supporting the Field Services team since 2017 with talent resources, helping them with technology transformations and to scale their systems and resources efficiently as they go through acquisitions.
This team is currently looking for a technician to join their team in a long term, extendable contract. This individual will be supporting the hospital and the surrounding ambulatory clinics. Main duties include break/fix tickets and service requests 50% of the time, and 50% of the time they will be supporting projects that include hardware refreshes, deployments, migrations, etc. They will also be spending some time supporting asset management, commissioning and decommission devices.
Some of the break fix issues could be related to PCs, printers (including zebra printers) and other peripheral devices (connectivity), why applications aren't running, putting machines into AD, onboarding new users, and set up of work stations.
They use ServiceNow as their ticketing system, Bomgar to do remote support, they have desktops and VDI. Vocera Support for their Voice Environment, and Empravada Badge Access. They are a citrix environment, some basic EPIC support as well. PATIENT CARE DIRECTLY IMPACTED
The schedule is M-F 2p-10p. It is imperative this person comes with support and maturity in order to be onsite as the sole technician from 6p-11p. These are long term consulting role, which has the right to hire as they hire all of their FTEs through their consultant population.
*Skills*
Desktop, Technical support, Deployment, Imaging, Troubleshooting, Windows 10, networking protocols, Customer service, Migration
*Additional Skills & Qualifications*
Nice to have:
Active Directory- ability to tell where a machine is locate it, and some group policy.
Windows 11 operating system
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $19.23 - $19.23/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Raleigh,NC.
*Application Deadline*
This position is anticipated to close on Apr 15, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $19
