What are the responsibilities and job description for the Enrollment Representative position at TEKsystems?
*TEKsystems is seeking multiple Customer Service Representatives for a short-term/seasonal role in Meridian, ID.* *Pay rate: $18.50/hour* This is an *on-site*, seasonal Customer Service position offered as a temporary work opportunity through our staffing agency partners.
This is a 90 day contract with potential opportunity for extension or full time conversion.
W2 employment, hourly/weekly pay.
This position is based in Meridian, Idaho.
On-site 5 days per week M-F. 40 hours per week.
Responsible for enrollment/billing activities for new/renewing members. Office environment; need attn to detail, computer/phone skills required
*Candidates MUST be authorized to work in the USA for any employer without the need for sponsorship.*
*Required Minimum Skills to Apply:*
* Data Entry
* Customer Support/Care/Service
* MS Office Suite
* Call Center Experience
* Digital Literacy
* Attention to Detail
* Health Insurance/Healthcare environment
* Communication and Coordination
*Description*
Responsible for enrollment/billing activities for new/renewing members. Office environment; need attn to detail, computer/phone skills required.
Process membership activity by establishing records, changing, coding and entering data. Review applications for completeness and maintain proper administration of underwriting regulations on eligibility and acceptance of premiums.
Assure prompt, complete and accurate reconciliation of daily income by researching and adjusting membership records and reconciling paid bills/coupons. Send correspondence and collect premiums on delinquent accounts. Maintain eligibility and billing on the Facets system.
Receive, research and reply to telephone, written and electronic inquiries related to enrollment and billing, within corporate and departmental guidelines. Issues correspondence to members, as required. Research enrollment requests for completeness timelines and applicable regulations.
Performs quality checks on enrollment processing transactions, providing input and updates to workflows, training programs and quality assurance tools, as required. Assures all documents are properly coded and prepared for the Image/Archive System.
Maintain knowledge of federal regulations including, but not limited to the following: HIPAA, COBRA and ERISA. Complies with all local, state and federal regulations.
*Additional Skills & Qualifications*
Strong preference for 1-3/ years in office environment to include: insurance, health industry, general office, basic accounting, banking/finance, complex call center, or related experience. Useful skills and abilities in the role include:
Digital literacy, such as Microsoft Office Suite, data entry and typing, using multiple software applications, general computer skills, and intranet/internet navigation. Preferred experience using Facets
Proofreading and accurately translate and code enrollment forms for entry
Problem-solving, following established workflows, and assessing workflows per regulations
Communication and coordination with internal and external departments
Experience in professional office environment, to include health insurance/healthcare and/or finance/banking. Knowledge of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Consolidated Omnibus Budget Reconciliation Act of 1986 (COBRA), and/or the Employee Retirement Income Security Act of 1974 (ERISA)
*Experience Level*
Expert Level
Pay and Benefits The pay range for this position is $18.50 - $18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Meridian,ID.
Application Deadline This position is anticipated to close on Mar 14, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This is a 90 day contract with potential opportunity for extension or full time conversion.
W2 employment, hourly/weekly pay.
This position is based in Meridian, Idaho.
On-site 5 days per week M-F. 40 hours per week.
Responsible for enrollment/billing activities for new/renewing members. Office environment; need attn to detail, computer/phone skills required
*Candidates MUST be authorized to work in the USA for any employer without the need for sponsorship.*
*Required Minimum Skills to Apply:*
* Data Entry
* Customer Support/Care/Service
* MS Office Suite
* Call Center Experience
* Digital Literacy
* Attention to Detail
* Health Insurance/Healthcare environment
* Communication and Coordination
*Description*
Responsible for enrollment/billing activities for new/renewing members. Office environment; need attn to detail, computer/phone skills required.
Process membership activity by establishing records, changing, coding and entering data. Review applications for completeness and maintain proper administration of underwriting regulations on eligibility and acceptance of premiums.
Assure prompt, complete and accurate reconciliation of daily income by researching and adjusting membership records and reconciling paid bills/coupons. Send correspondence and collect premiums on delinquent accounts. Maintain eligibility and billing on the Facets system.
Receive, research and reply to telephone, written and electronic inquiries related to enrollment and billing, within corporate and departmental guidelines. Issues correspondence to members, as required. Research enrollment requests for completeness timelines and applicable regulations.
Performs quality checks on enrollment processing transactions, providing input and updates to workflows, training programs and quality assurance tools, as required. Assures all documents are properly coded and prepared for the Image/Archive System.
Maintain knowledge of federal regulations including, but not limited to the following: HIPAA, COBRA and ERISA. Complies with all local, state and federal regulations.
*Additional Skills & Qualifications*
Strong preference for 1-3/ years in office environment to include: insurance, health industry, general office, basic accounting, banking/finance, complex call center, or related experience. Useful skills and abilities in the role include:
Digital literacy, such as Microsoft Office Suite, data entry and typing, using multiple software applications, general computer skills, and intranet/internet navigation. Preferred experience using Facets
Proofreading and accurately translate and code enrollment forms for entry
Problem-solving, following established workflows, and assessing workflows per regulations
Communication and coordination with internal and external departments
Experience in professional office environment, to include health insurance/healthcare and/or finance/banking. Knowledge of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Consolidated Omnibus Budget Reconciliation Act of 1986 (COBRA), and/or the Employee Retirement Income Security Act of 1974 (ERISA)
*Experience Level*
Expert Level
Pay and Benefits The pay range for this position is $18.50 - $18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Meridian,ID.
Application Deadline This position is anticipated to close on Mar 14, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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