What are the responsibilities and job description for the HYBRID Admissions Specialist - Inbound Support position at TEKsystems?
*HYBRID Admissions Specialist - Inbound Support (mainly remote)*
*Location*: Required to go into office 1x/month
*Start Date*: April 23rd
*Schedule*: Monday-Friday, 9:30am-6pm
Job Description:
* Respond to inbound calls, e-mails, and faxed referrals.
* Request placement and respond to inquiries via outbound calls and e-mails.
* Place outbound calls to hospitals for placement requests.
* Partner with Field Operations to visit doctor's offices and hospitals.
* Adhere to performance metrics and quality assurance call standards.
* Coordinate and complete patient placement using all tools and resources.
* Maintain data forms and enter them into the database.
* Achieve department metrics and goals.
* Work during expanded hours to serve patients and teammates.
* Comply with HIPAA regulations for patient information confidentiality.
Skills:
* Healthcare administration
* Patient services
* Medical record
* Customer service
* Medical scheduling
* Patient coordinator
* Admissions Customer Support
* Inbound call center
* Insurance verification
Additional Skills & Qualifications:
* Monitor calls for quality and adherence.
* Minimum of 6 months' related experience.
* Data entry speed of 25-40 keystrokes per minute.
* Proficiency in Microsoft Excel, Access, Word, and Outlook.
* Excellent customer relationship and network building skills.
* First-class customer-centered skills.
* Ability to empathize with customers under stressful circumstances.
* Organized, with excellent time management and prioritization skills.
* Attention to detail and follow-through.
* Willingness to work overtime.
* Ability to understand and follow employment policies and procedures.
* Adherence to department metrics and goals.
*Pay and Benefits*
The pay range for this position is $17.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in West Chester,PA.
*Application Deadline*
This position is anticipated to close on Apr 1, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Location*: Required to go into office 1x/month
*Start Date*: April 23rd
*Schedule*: Monday-Friday, 9:30am-6pm
Job Description:
* Respond to inbound calls, e-mails, and faxed referrals.
* Request placement and respond to inquiries via outbound calls and e-mails.
* Place outbound calls to hospitals for placement requests.
* Partner with Field Operations to visit doctor's offices and hospitals.
* Adhere to performance metrics and quality assurance call standards.
* Coordinate and complete patient placement using all tools and resources.
* Maintain data forms and enter them into the database.
* Achieve department metrics and goals.
* Work during expanded hours to serve patients and teammates.
* Comply with HIPAA regulations for patient information confidentiality.
Skills:
* Healthcare administration
* Patient services
* Medical record
* Customer service
* Medical scheduling
* Patient coordinator
* Admissions Customer Support
* Inbound call center
* Insurance verification
Additional Skills & Qualifications:
* Monitor calls for quality and adherence.
* Minimum of 6 months' related experience.
* Data entry speed of 25-40 keystrokes per minute.
* Proficiency in Microsoft Excel, Access, Word, and Outlook.
* Excellent customer relationship and network building skills.
* First-class customer-centered skills.
* Ability to empathize with customers under stressful circumstances.
* Organized, with excellent time management and prioritization skills.
* Attention to detail and follow-through.
* Willingness to work overtime.
* Ability to understand and follow employment policies and procedures.
* Adherence to department metrics and goals.
*Pay and Benefits*
The pay range for this position is $17.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in West Chester,PA.
*Application Deadline*
This position is anticipated to close on Apr 1, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $17 - $20
