What are the responsibilities and job description for the Intake Customer Service Rep position at TEKsystems?
*Description*
-Handles inbound calls (roughly 60-70 daily)
-Take calls from customers who are looking to request service to their alarm systems
-Handle calls from field dispatch team who are going onsite for client requests
-Provide updates to technicians and dispatch team
-Enter in alarm tickets in an prompt and efficient manner
-Timely update service tickets throughout the day from start to completion
-Research and report back on a customer's alarm history
*Pay and Benefits*
The pay range for this position is $17.50 - $17.50
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Uniontown,OH.
*Application Deadline*
This position will be accepting applications until Jan 19, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
-Handles inbound calls (roughly 60-70 daily)
-Take calls from customers who are looking to request service to their alarm systems
-Handle calls from field dispatch team who are going onsite for client requests
-Provide updates to technicians and dispatch team
-Enter in alarm tickets in an prompt and efficient manner
-Timely update service tickets throughout the day from start to completion
-Research and report back on a customer's alarm history
*Pay and Benefits*
The pay range for this position is $17.50 - $17.50
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Uniontown,OH.
*Application Deadline*
This position will be accepting applications until Jan 19, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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