What are the responsibilities and job description for the IT Help Desk Expert position at TEKsystems?
Job Overview
We are looking for a skilled IT Help Desk Expert to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users.
Your primary responsibilities will include:
- Receiving, prioritizing, and resolving help requests from end-users via various channels, including walk-ins, phone calls, and emails.
- Providing expert-level technical support for desktop operating systems, Microsoft Suites, and network hardware.
- Collaborating with cross-functional teams to resolve complex technical issues.
- Maintaining accurate records of help requests, including user information, issue descriptions, and resolution outcomes.
Responsibilities
- Deliver high-quality technical support to end-users, ensuring a seamless experience with our computer systems.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Develop and maintain knowledge of desktop operating systems, Microsoft Suites, and network hardware.
- Participate in ongoing training and development programs to stay up-to-date with industry trends and best practices.
