What are the responsibilities and job description for the IT Service Delivery Expert position at TEKsystems?
We are seeking a highly motivated IT Service Delivery Expert to join our team. In this role, you'll be responsible for delivering exceptional customer service, troubleshooting complex technical issues, and collaborating with cross-functional teams to improve overall service delivery.
Responsibilities:
- Provide technical assistance to clients and internal teams via phone, email, and in-person interactions.
- Troubleshoot hardware, software, and application issues using various tools and resources.
- Collaborate with engineers and other technical staff to resolve complex technical issues.
- Develop and maintain technical documentation and knowledge base articles.
- Stay current with industry trends and technologies by attending training sessions and workshops.
Requirements:
- 1 years of experience in a technical support role.
- Strong technical skills, including Windows 7, 10, and Server 2008/2012.
- Experience with ServiceNow or similar IT service management software.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits:
- Competitive salary range: $18.00 - $20.00 per hour.
- Eligibility for benefits, including medical, dental, and vision coverage.
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options.
- Life insurance and AD&D coverage.
- Short- and long-term disability coverage.
- Health spending account (HSA).
- Transportation benefits.
- Employee assistance program.
- Time off/leave (PTO, vacation, or sick leave).
Work Environment:
This is a hybrid position, offering the flexibility to work from home and collaborate with colleagues in a remote setting.
Salary : $18 - $20
