What are the responsibilities and job description for the Patient Service Representative-bilingual position at TEKsystems?
*Description*
* Answering phones to respond to inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 60-80 incoming calls per day.
* Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, directing, and closing each call.
* Re-scheduling patient appointments as required via telephone calls, SMS or messages received thru our Patient Portal
* Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in EMR
* Taking clear and accurate messages on behalf of patients when completing an
internal communication template.
* Responding to patient's questions and needs by editing, canceling, and rescheduling appointments as necessary according to clinic protocols.
* Maintains a good working relationship and effective communication both within the
department and with other departments for the benefit of the patient.
* Demonstrates knowledge and understanding of SY Health programs and services.
* Adheres to current department productivity and quality assurance requirements.
* Other duties as assigned.
*Skills*
Customer service, Medical Terminology, Call Center
*Additional Skills & Qualifications*
Experience Required (Minimum level of experience):
1 year of experience in customer service, call center or in a healthcare setting, or
successful completion of an externship program with San Ysidro Health.
Verbal and Written Skills Required to perform the Job:
English fluency in both spoken and written language Exceptional phone manner
Excellent interpersonal and communication skills
Ability to type 35 wpm with 90% accuracy.
Highly preferred skills: Fluent in either Spanish, Arabic, or Tagalog
*Pay and Benefits*
The pay range for this position is $25.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in San Ysidro,CA.
*Application Deadline*
This position is anticipated to close on Mar 5, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
* Answering phones to respond to inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 60-80 incoming calls per day.
* Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, directing, and closing each call.
* Re-scheduling patient appointments as required via telephone calls, SMS or messages received thru our Patient Portal
* Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in EMR
* Taking clear and accurate messages on behalf of patients when completing an
internal communication template.
* Responding to patient's questions and needs by editing, canceling, and rescheduling appointments as necessary according to clinic protocols.
* Maintains a good working relationship and effective communication both within the
department and with other departments for the benefit of the patient.
* Demonstrates knowledge and understanding of SY Health programs and services.
* Adheres to current department productivity and quality assurance requirements.
* Other duties as assigned.
*Skills*
Customer service, Medical Terminology, Call Center
*Additional Skills & Qualifications*
Experience Required (Minimum level of experience):
1 year of experience in customer service, call center or in a healthcare setting, or
successful completion of an externship program with San Ysidro Health.
Verbal and Written Skills Required to perform the Job:
English fluency in both spoken and written language Exceptional phone manner
Excellent interpersonal and communication skills
Ability to type 35 wpm with 90% accuracy.
Highly preferred skills: Fluent in either Spanish, Arabic, or Tagalog
*Pay and Benefits*
The pay range for this position is $25.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in San Ysidro,CA.
*Application Deadline*
This position is anticipated to close on Mar 5, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $25 - $26
