What are the responsibilities and job description for the Remote - Call Center Representative position at TEKsystems?
Project Overview: The Family Enrollment Counselor works to build and maintain positive relationships with families interested in enrolling in Connections Academy schools. The role involves delivering a superior customer experience by explaining the value and benefits of the school, ensuring parents understand the virtual school experience, and helping families make informed enrollment decisions.
100% remote | equipment provided.
**Must be flexible to work all 7 days of the week. Schedules will be assigned after 4 weeks of training. Associates will work five 8-hour shifts within the hours of operation. Monday - Friday 8am - 9pm EST, Saturday 9am - 6pm EST, and Sunday 10am - 6pm EST.
Key Responsibilities:
* Work in school-specific outbound task forces to achieve enrollment goals.
* Support families via inbound calls, assisting them through the enrollment process.
* Make outbound calls to families interested in enrolling.
* Serve as an enrollment expert for families.
* Act as an ambassador for the school in interactions with students and families.
* Liaise between local schools and enrollment to resolve issues.
* Stay updated on enrollment policies and guidelines and communicate changes to families.
* Communicate changes in school events, policies, and guidelines through interactions with school staff and parents.
Requirements:
* 1-2 years of related call center experience.
* Transferable experience includes (Call center, retention, enrollment, etc.)
* Excellent communication and interpersonal skills.
* Ability to build rapport and establish trust with prospective students and families.
* Reliable internet connection and a distraction-free workspace
* Must have HS Diploma or equivalent.
Details:
* 100% remote | Equipment provided
* Must have the flexibility to work Sunday - Sunday. Schedules will be assigned after 4-week training period.
* Shifts (40 hours per week) - 8-hour shift within the hours of operation. Monday - Friday 8am - 9pm EST, Saturday 9am - 6pm EST, and Sunday 10am - 6pm EST.
* Training (2-4 weeks): Monday - Friday | 10:00am - 7:00pm EST
* Pay: $17/hr.
* Pay cycle - weekly | medical, dental & vision benefits offered.
* Anticipated Start Date: June 9th 2025.
*Pay and Benefits*
The pay range for this position is $15.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Apr 30, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
100% remote | equipment provided.
**Must be flexible to work all 7 days of the week. Schedules will be assigned after 4 weeks of training. Associates will work five 8-hour shifts within the hours of operation. Monday - Friday 8am - 9pm EST, Saturday 9am - 6pm EST, and Sunday 10am - 6pm EST.
Key Responsibilities:
* Work in school-specific outbound task forces to achieve enrollment goals.
* Support families via inbound calls, assisting them through the enrollment process.
* Make outbound calls to families interested in enrolling.
* Serve as an enrollment expert for families.
* Act as an ambassador for the school in interactions with students and families.
* Liaise between local schools and enrollment to resolve issues.
* Stay updated on enrollment policies and guidelines and communicate changes to families.
* Communicate changes in school events, policies, and guidelines through interactions with school staff and parents.
Requirements:
* 1-2 years of related call center experience.
* Transferable experience includes (Call center, retention, enrollment, etc.)
* Excellent communication and interpersonal skills.
* Ability to build rapport and establish trust with prospective students and families.
* Reliable internet connection and a distraction-free workspace
* Must have HS Diploma or equivalent.
Details:
* 100% remote | Equipment provided
* Must have the flexibility to work Sunday - Sunday. Schedules will be assigned after 4-week training period.
* Shifts (40 hours per week) - 8-hour shift within the hours of operation. Monday - Friday 8am - 9pm EST, Saturday 9am - 6pm EST, and Sunday 10am - 6pm EST.
* Training (2-4 weeks): Monday - Friday | 10:00am - 7:00pm EST
* Pay: $17/hr.
* Pay cycle - weekly | medical, dental & vision benefits offered.
* Anticipated Start Date: June 9th 2025.
*Pay and Benefits*
The pay range for this position is $15.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Apr 30, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $15 - $17
