What are the responsibilities and job description for the Remote Help Desk Technician position at TEKsystems?
Welcome to our team! We are currently seeking a Remote Help Desk Technician to join our support team. As a key member of our team, you will be responsible for providing technical assistance to our clients in the restaurant industry.
About the Role:
The successful candidate will have experience with POS systems, help desk software, and technical support. They will also possess excellent communication and interpersonal skills.
Responsibilities:
- Providing level 1-3 technical support via phone and email
- Password resets and adding/copying users
- Editing permissions and troubleshooting issues with OLO, R365, and Aloha systems
Requirements:
- Excellent communication and interpersonal skills
- Experience with Windows 10, Active Directory, and technical support
- Familiarity with POS systems and help desk software
What We Offer:
- A competitive salary range of $15.00 - $20.00 per hour
- A comprehensive benefits package, including medical, dental, and vision coverage
- The opportunity to work from home as a remote employee
Salary : $15 - $20
