Help Desk Level II Technician

At Redpath and Company, our strength is our people. We believe in our employees and we offer a unique culture that values every employee and promotes flexibility, creativity, and growth - both personally and professionally. As a rapidly growing mid-size firm, we are the perfect size to be able to provide incredible upward mobility and career opportunities while maintaining our close-knit, people-first culture. Voted a Top 150 Workplace by Star Tribune and the #5 midsize company out of 50 other honorees, our employees have spoken for themselves and agree that Redpath is the place to be!

Position Summary:
The Help Desk Level II Technician will be a key team member in the implementation of Maconomy, assisting with system integrations, end-user support, and ongoing technical troubleshooting. In this role, you will collaborate with cross-functional teams to provide advanced technical support, resolve issues promptly, and contribute to the successful deployment of this ERP system.

Key Responsibilities:

• ERP Implementation Support: Serve as a technical resource during the implementation of Maconomy, addressing system configuration, user setup, and troubleshooting integration challenges.
• End-User Support: Provide Level II support to employees for Maconomy-related issues, ensuring timely resolution and minimal disruption to operations.
• Database Assistance: Assist with database tasks related to Maconomy, including querying, maintenance, and troubleshooting basic issues.
• Ticketing System Management: Manage and resolve support tickets using the company’s ticketing platform, escalating issues as needed and ensuring thorough documentation.
• Desktop and Network Support: Maintain and troubleshoot hardware, software, and network connectivity issues for end-users, including those related to Maconomy.
• Collaboration and Communication: Work closely with the IT team, end users, and business units to ensure seamless integration and adoption of Maconomy.
• Training and Documentation: Assist in creating technical guides and resources for end-users, and provide training sessions to enhance understanding of the new ERP system.
• Post-Implementation Support: Continue to support Maconomy users after go-live, resolving technical issues and identifying opportunities for process improvements.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• 3-5 years of professional experience in IT support, with a focus on ERP systems and technical troubleshooting.
• Experience with ERP systems; familiarity with Maconomy is a significant advantage.
• Proficiency in database systems, including basic querying and troubleshooting.
• Strong skills in managing and resolving tickets using platforms like ConnectWise or Jira.
• Hands-on experience with Microsoft environments, as well as basic networking principles.
• Proven ability to support complex technical projects and work collaboratively across teams.
• Exceptional communication and customer service skills with a solutions-oriented mindset.

What We Offer

• Competitive compensation and benefits package, including health insurance, 401(k) with employer match, and professional development opportunities.
• A supportive and collaborative work environment that values work-life balance.
• Opportunities for career advancement within a growing firm.
• Salary of $65-70k annually.

More about Redpath and Company- Who We Are

• Caring - We show genuine care for our clients and colleagues through meaningful relationships, collaboration, and a constant commitment to adding value in everything we do.
• Proactive - We take initiative, resolve potential obstacles, and are intentional with solutions provided to stay ahead of challenges and opportunities for our clients.
• Positive - We cultivate a solution-oriented, supportive culture that embraces change, encourages collaboration, and thrives in the face of challenges.
• Driven - We maintain an unwavering focus on excellence, consistently improving and delivering beyond expectations across all our projects.

Areas of service expertise include audit and assurance; personal, business, and international tax; state and local tax; sales and use tax; and succession and estate planning. Redpath also guides clients throughout the entire business life cycle with performance optimization and process improvement; M&A advisory, including corporate and deal strategy, due diligence (financial, tax, operations, and IT), financial modeling, and M&A integration; accounting and management outsourcing; and valuations.

The firm was founded in 1971. With offices located in St. Paul and White Bear Lake, Minnesota, the firm ranks as one of the top CPA and advisory firms in Minnesota.

Redpath is a member of HLB International, a global network of independent advisory and accounting firms. For more information, visit www.redpathcpas.com.