What are the responsibilities and job description for the Help Desk Technician- Level 1 position at Bachman's Inc.?
Help Desk Technician
Full Time Position: (M-F) On-Call Weekend Rotation
Bachman’s is committed to creating a caring environment while inspiring a passion for bringing beauty to life.
Bachman’s information technology department has an opening for a help desk technician who is skilled in trouble shooting, automated systems, hands on support, and system backup and recovery support.
Are you looking for steady, full-time, employment with great benefits? Do you want to work for a company that cares about its employees? Are you looking for a positive work environment and a team atmosphere? Don’t wait, apply now!
POSITION DUTIES:
- Perform technical hands-on support of a large fleet of personal computers, point-of-sale registers, and other computing hardware for remote and on-site users.
- Respond to and resolve or escalate incoming Help Desk requests in a timely and courteous manner.
- Provide system backup and recovery support and participate in on-call rotation for after-hours requests.
- Provide technical support for 250 PC’s (hardware and software) and 85 POS registers.
- Provide technical support for printers and other peripherals.
- Support automated System Backup applications.
- Provide analysis of diagnostic utilities to aid in basic troubleshooting of PC problems.
- Perform hands-on fixes at the desktop level, including installing and upgrading software/hardware, configuring systems and applications.
- Provide On Call support on a rotational basis.
- Work with the recycling and disposal of outdated hardware.
QUALIFICATIONS:
- A certification and 1-2 years work experience OR Associates Degree in Computer Science or Computer Information Systems OR equivalent experience.
- Experience in help desk role supporting Microsoft Office products with high proficiency in using MS Office products and Windows Operating Systems preferred.
- Knowledge and experience in supporting computer hardware, peripherals, Microsoft applications and Windows 10, 11, and smart devices.
- Exposure to troubleshooting mobile devices.
- Hands on experience with installing and troubleshooting PC software and hardware issues.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
BENEFITS:
- Medical Insurance
• Health Savings Account/PPO
• Dental Insurance
• Vision
• Life and AD&D
• Disability, Accident, Critical Illness Insurance
• 401(K)
• ID Watchdog
• Pet Insurance
• Wellness
• Employee Assistance Program (EAP)
• PTO
• Paid Holidays (6/year)
Don't settle, come grow with us!
Bachman's is an Equal Opportunity Employer
