What are the responsibilities and job description for the REMOTE Helpdesk Support Specialist position at TEKsystems?
*Description*
This is a tier 1-2 technical support role. Technicians will be averaging 20-30 calls per day. Calls will be supporting the client's internal customers. This person will be the primary source of technology assistance.
Calls include- Password resets, network troubleshooting, anything all the way up to computer replacement.
Being able to utilize ServiceNow
*Skills*
ServiceNow, password resets, network troubleshooting, ticketing system, Active Directory, customer service, O365
*Top Skills Details*
Service Now, password resets, network troubleshooting, ticketing system
*Additional Skills & Qualifications*
The biggest thing they are looking for is someone with EXCELLENT customer service skills, troubleshooting, and being resourceful (utilizing their Knowledge base to find the root cause and be able to solve the ticket.
Shift Time: 5:00am, 5:30am and 6:00am shift.
Shift: Must be flexible. Hours of operation are 5 AM- 5 PM PST.
*Experience Level*
Entry-Mid Level
*Pay and Benefits*
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Apr 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This is a tier 1-2 technical support role. Technicians will be averaging 20-30 calls per day. Calls will be supporting the client's internal customers. This person will be the primary source of technology assistance.
Calls include- Password resets, network troubleshooting, anything all the way up to computer replacement.
Being able to utilize ServiceNow
*Skills*
ServiceNow, password resets, network troubleshooting, ticketing system, Active Directory, customer service, O365
*Top Skills Details*
Service Now, password resets, network troubleshooting, ticketing system
*Additional Skills & Qualifications*
The biggest thing they are looking for is someone with EXCELLENT customer service skills, troubleshooting, and being resourceful (utilizing their Knowledge base to find the root cause and be able to solve the ticket.
Shift Time: 5:00am, 5:30am and 6:00am shift.
Shift: Must be flexible. Hours of operation are 5 AM- 5 PM PST.
*Experience Level*
Entry-Mid Level
*Pay and Benefits*
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Apr 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20
